As of 2 September 2025, Tietoevry Tech Services, earlier part of Tietoevry Group, will operate as a standalone company. We'll soon be operating under a new name: Vivicta. You will discover more about our new brand by the end of the year. Read more.
You may apply by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.
Tietoevry Tech Services -soon to be Vivicta helps Nordic societies and businesses transform their processes, applications, and infrastructure for greater business agility, speed, security, and efficiency.
Tietoevry Tech Services - soon to be Vivicta is thrilled to embark on an exciting journey under new ownership. This change opens new possibilities, challenges, and growth opportunities for our company and our employees. We are looking for talented people who want to join us on this exciting journey and help shape the digital landscape in the Nordics.
We invite you to join our IT Service Desk department with the biggest Scandinavian speaking customer service team in Latvia to provide IT services for corporate customers in public sector, utilities, retail and logistics. We provide IT training for employees to be able to ensure IT support to our customers, previous IT skills, work experience not required. IT Service Desk department is a great stepping stone for further advancement withing Tietoevry Tech Services, growth opportunities within IT field.
With us you will be responsible for:
Ensure high level customer satisfaction and interact daily with colleagues, clients, technicians
Provide first line support to customers in Nordics via phone, ticketing systems and other tools
Troubleshoot problems and offer solutions by using internal knowledge base
Continuously maintain and develop one’s work-related knowledge
Improve, update knowledge database and work with ticket backlog when the need arises
We expect you to have:
Fluent Norwegian language, as well as English
Interest in IT field and eager to learn, acquire new knowledge (IT training, service specific training is provided by the department)
Previous work experience within IT Service Desk or other IT field will be considered as an advantage
As a person:
Fast learner who adapts easily and can strive in a dynamic working environment
Excellent communication, problem-solving skills and passion for customer service
Accountable mindset with ability to work independently and knowing how to prioritize tasks
Eager to take initiative and ‘’can do’’ attitude
We Offer:
Working experience on an international level in a leading global IT company
Professional and personal development opportunities, growth opportunities
Scandinavian values, business stability and openness
Dynamic and friendly work environment
Excellent and competent colleagues
Work on weekdays and possibility to work from home within Latvian borders, hybrid work model
Competitive remuneration up to 2100 EUR monthly/gross* and benefits package (Premium health insurance which covers sports, dentistry, massages, medical treatments, etc., additional days off and a lot more)
*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tietoevy Tech Services Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)
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