The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files.
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Key Responsibilities
Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
Understanding of external factors impacting Customer’s supply Chain &understand their sense of urgency, service needs, drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions
Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.
Liaising and preparing transport plan with suppliers
Requirements
2+ years of experience in related roles such as Customer Service for Logistics companies.
Excellent stakeholder management and communication skills
Very organized, proactive and dynamic
Prioritization capabilities
Understanding of the local regulations
Strong execution mindset
Solution oriented
Analytical
Team player
Customer oriented
Cost conscious and optimization
Continuous improvement