Review documents for data integrity to ensure eligibility for each loan program (Conventional, FHA, or VA) and check borrower qualifications before submitting the loan for underwriting
Update vital data points into the Loan Origination Software (LOS) and Point of Sale (POS) system in a timely and efficient manner
Maintain and update loan data records in LOS/POS and various file progress reports
Work closely with Loan Originators and Underwriters to document and complete loan files for underwriting submission(s) and obtain full underwriting approval
Onboard third-parties such as credit reporting agencies, Appraisal Management Companies (AMCs), title companies, etc. to minimize the cycle time from conditional to final approval
Communicate information requirements to customers via the customer portal
Maintain company service level and turn-time standards
Provide support as necessary to facilitate the origination and fulfillment of mortgage loans
Work closely with Closers to document files adequately for closing consummation
A minimum of 3 years prior experience in mortgage loan processing
Experience processing conventional loans preferred
Familiarity with Encompass (LOS) and Microsoft Office is a plus
Shown success multitasking in a fast-paced environment
Excellent organizational skills
Clear verbal and written communication skills
Maintain confidentiality with private and sensitive information
Ability to clear a defined set of loan conditions as directed by management and in alignment with underwriting policies and regulatory requirements.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.