Operational Migration Manager – CCH iFirm
Role Overview:
The Operational Migration Manager will lead the strategic migration of Wolters Kluwer TAA UK's legacy on-premise software suite to the next-generation cloud platform. This role is critical to ensuring a smooth, scalable, and customer-centric transition, reducing churn risk, unlocking cloud benefits, and accelerating revenue realization.
Key Responsibilities:
- Migration Strategy & Execution:
- Develop and lead a repeatable, scalable migration framework across customer segments.
- Define migration phases, milestones, dependencies, and success criteria.
- Serve as project lead for top-tier customer migrations.
- Own customer communications and interactions for migrations outside the top 10.
- Cross-functional Coordination:
- Align and coordinate across product, engineering, professional services, support, marketing, and content teams.
- Ensure clear governance and visibility across all workstreams.
- Report progress periodically to the Regional Leadership Team (RLT).
- Customer Engagement:
- Act as the central point of contact for customers during migration.
- Build confidence and streamline communications on migration progress.
- Commercial & Analytical Support:
- Support commercial and marketing teams during product rollout.
- Define and report key metrics to track migration success.
Required Experience & Qualifications:
- Master’s degree (BA/BS) preferred or equivalent experience.
- Fluent in English.
- Accountancy or practice experience is highly desirable.
- Strong project management methodology and execution skills.
- Proven ability to lead cross-functional teams and secure stakeholder buy-in.
- Excellent communication and facilitation skills.
- Demonstrated leadership and credibility in driving complex projects.
Why This Role Matters:
- Enables faster adoption of cloud solutions and realization of revenue.
- Reduces technical debt and operational inefficiencies.
- Supports upselling and cross-selling opportunities.
- Aligns with the UK’s digital transformation roadmap.
For more details please contact Carl Rigby at carl.rigby@wolterskluwer.com
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.