Medical Support Assistant (Advanced)

Medical Support Assistant (Advanced)

Department: Department of Veterans Affairs

Location(s): Little Rock, Arkansas

Salary Range: $44959 - $58445 Per Year

Job Summary: This Medical Support Assistant (Advanced) is in the Nursing Service with the Central Arkansas Veterans Healthcare System (CAVHS) located in Little Rock and/or North Little Rock, Arkansas.

Major Duties:

• Total Rewards of a Allied Health Professional The Medical Support Assistant (Advanced) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. The AMSA is assigned to one or more of the following Units of the Department of Veterans Affairs Medical Center: Medical/Surgical, Community Living Center, 6C Hematology/Oncology, Dialysis, Hospice & Palliative Care, Critical Care, Step-down, Emergency Department and/or any other inpatient/outpatient area as needed. The primary duties of the position may include but are not limited to: Transcribes and directs a wide variety of physician orders for inpatient and outpatients to include requests for diagnostic tests, medications, treatment activities, etc. Transfers patients in the computer between departments, routes information to appropriate departments for action; and follows through to impact timely and efficient care. Extracts Encounter Forms/Prescription Profiles for clinic visits; enters appropriate codes from completed Encounter forms; checks in/out clinic visit; issues meal tickets. Uses the Electronic Record System to verify physicians' orders and forward requests in a timely manner to ensure proper dosage is provided for the patient. Keeps the Pharmacy Service informed of patient movements, i.e., discharge, transfers, etc. Identifies various chemical compounds, symbols, and abbreviations comprising medication orders. Schedules and notifies nursing personnel of patient appointments with various clinics and Services throughout the medical center. Makes records of patients available to accompany patient if indicated, and ensures all pertinent data is included before releasing records for appointments. Coordinates and may schedule return appointments for follow-up outpatient treatment. Ensures that medical records are reviewed and coded prior to transfer out to another VA facility. Initiates nursing home referrals, and related forms, when ordered by physician. Clears patients for discharge or transfer, with coordination from clinical personnel and Social Workers when required. Records telephone messages pertaining to matters such as detailed laboratory reports, x-rays, test results; and recognizes and refers urgent messages to the clinical staff for immediate action. Sorts and distributes mail. Serves as the point of contact for the ward; receives and handles most callers, both personal and telephonic. Assists patients by contacting volunteers or Social Workers as needed, and Veterans' representatives as requested. Discharges and transfers patients to and from the unit. Orients new physicians, residents, interns, nurses and nursing students to clerical operations of the unit. Inventories and requisitions stock of supplies and forms for the ward. Receives and distributes cash to patients and deposits money as required. Prepares request for deposit or withdrawal of funds for patients; and purchase orders for as needed. Obtains patients' funds for non-ambulatory patients if family members are not present at time of discharge or transfer. Work Schedule: 24/7 operations; Rotating shifts including weekends and holidays. Schedule will be discussed during the interview. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 598-01329-F Permanent Change of Station (PCS): Not Authorized

Qualifications: Basic Requirements United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. Physical Requirements: See VA Directive and Handbook 5019. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations. To qualify for the GS-06 level, your resume must demonstrate you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade. Be specific when describing the job duties that demonstrate you possess the KSAs listed. Resume must include hours per week for work experience credit. Medical Support Assistant (Advanced), GS-06 (a) Experience. One year of experience equivalent to the GS-05 grade level. To qualify for this position, you must demonstrate in your resume that you have experience that includes: Entering, modifying, retrieving sensitive information into or from electronic health records, scheduling systems, and/or reports; Scheduling medical appointments in a clinical setting; Performing patient support work; Providing customer service and identifying patient concerns to ensure satisfactory resolution; Advanced level of medical terminology. (b) Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition, you must demonstrate ALL of the following KSAs in your resume: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Experience: Experience with Microsoft Office, typing, and computer skills Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment. Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/18/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12828811. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2025-11-18