Media Technology Services Technical Analyst

Job Summary

The Technical Analyst for Media Technology Services will provide dedicated, on-site support for Corewell Health’s conference rooms at the CHP campus. This role ensures the reliable operation of meeting and media technology systems, including Microsoft Teams Room devices, Wireless presentation systems (Clickshare), Space booking and digital signage platforms.

The analyst will serve as a key resource for large-scale meetings, offering hands-on setup, live event support, and post-event follow-up to ensure exceptional hybrid and in-person experiences. While the primary focus is onsite media technology support, the analyst may also contribute to broader Media Technology Services tasks, such as inventory support, endpoint configuration, or documentation when onsite demands are light.

This position works closely with Digital Services team members, vendors, and leadership teams to maintain system performance, standardize configurations, and drive user adoption of Corewell Health’s meeting and collaboration technology.

Essential Functions

• Serve as the on-site technical lead for large meetings and events at CHP, including executive town halls, leadership forums, and community sessions.
• Provide daily support for Microsoft Teams Rooms and related systems across conference rooms and collaboration spaces.
• Troubleshoot and resolve AV issues involving displays, microphones, cameras, speakers, codecs, and control systems (Crestron, Extron).
• Configure, monitor, and maintain ClickShare wireless presentation devices to ensure reliable, secure content sharing.
• Support digital signage & background music solutions.
• Maintain and update space management platforms for meeting room booking and occupancy displays.
• Collaborate with Digital Service team members to maintain optimal AV system performance.
• Participate in lifecycle management activities such as device audits, firmware updates, and standards enforcement.
• Provide user coaching and training, enabling staff and leaders to confidently use AV and collaboration tools.
• Support additional Media Technology Services tasks when event load is minimal.
• Assist with technology pilots, upgrades, and special projects to continuously improve the digital meeting experience. 

Qualifications

Required

• Associate's Degree/Technical school or equivalent
• At least 2 years of experience supporting AV or media technology systems in a large enterprise or healthcare settings
• Proficiency with Microsoft Teams Rooms, Crestron/Extron systems, ClickShare, and digital signage platforms
• Strong troubleshooting and problem-solving skills with excellent customer service.
• Ability to work independently while collaborating effectively with team members and stakeholders
• Physical ability to transport, install, or configure AV equipment (up to 50 lbs)
• Able to work in an on-call rotation about once every 6 weeks outside of business hours

Preferred

• Bachelor's Degree or equivalent
• Experience in event correlation/log analysis, failure analysis/reporting, root cause analysis, risk assessment and troubleshooting

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

End User Technology Services

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.