Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?
The Marketplace Resolution Associate serves as the first escalation point when the Customer Support Team is unable to resolve an issue. We are seeking a confident problem-solver who can accurately follow processes and identify/address potential risks within our marketplace as they occur. This position offers the chance to work in a fast paced, collaborative environment where you’ll drive mission-critical responsibilities. As your knowledge and skills grow, so will your career. This position is located in Uttara, Dhaka, Bangladesh, and reports to the VP of Customer Support and Resolution located in the US.