Leadership & Team Management
Supervise and develop Coordinators and Corporate Operations Representatives across multiple office locations.
Recruit, hire, train, and coach team members using tools like Situational Leadership.
Conduct regular staff meetings, provide feedback, and set development goals.
Maintain and improve customer service standards through training and process improvements.
Operational Oversight
Manage day-to-day operations for assigned buildings, ensuring smooth functioning of all workplace services.
Monitor and resolve service requests related to:
Mail services, parking, building information.
Conference room bookings and common area upkeep.
Equipment and resource inquiries.
Support ticketing system during peak times or staff shortages.
Participate in annual budget planning and manage invoice processing and PO requests.
Facility & Safety Management
Ensure cleanliness and visual standards of buildings through regular inspections.
Coordinate maintenance requests for janitorial, HVAC, plumbing, electrical, signage, pest control, etc.
Uphold safety standards and reduce risk by ensuring code compliance.
Manage storage functions and inventory for campus items.
Vendor & Partner Collaboration
Work with contracted vendors to maintain service quality and resolve performance issues.
Participate in RFPs and assist with contract implementation.
Collaborate with internal teams such as:
Global Events and Workplace Connections for event setup and logistics.
Security and Café staff for operational needs and access coordination.
Event & Emergency Support
Act as site contact for high-profile events, ensuring proper setup and coordination.
Provide flexibility for event coverage and schedule changes.
Serve as on-call contact for after-hours emergencies, initiating communication and resolution steps.
Communication & Reporting
Maintain accurate and updated information on internal platforms (Threads, policy guides).
Review ticket reports for coaching opportunities and process improvements.
Provide updates and recommendations to leadership on operational performance.
Proven ability to deliver high service levels and manage multiple responsibilities and work independently.
Strong customer service, leadership, and communication skills.
Ability to manage multiple priorities and work independently.
Proficient in Microsoft Office; basic facility management knowledge with willingness to learn.
Organized, adaptable, and calm under pressure.
Skilled in team development and building effective partnerships.
Experience coaching and developing direct reports.
Flexible for after-hours work and emergencies; maintains confidentiality.
High school diploma or GED required; college degree preferred.
Ability to walk, stand, kneel, and lift up to 60 lbs.