Manager, Underwriting

The  Manager, Underwriting is responsible for the management and success of the Underwriting Team. The Manager, Underwriting drives the team to efficiently issue policies, underwrite submissions and support partner agents. You will lead the team to develop new processes, suggest product changes and develop other initiatives to grow the partner segment.   The Manager, Underwriting must be capable of taking the company in new directions specific to partner business while ensuring the needs of current partners are met.  

How You’ll Do It

Manage the team’s underwriting functions:

• Accountable for ensuring the underwriting team adheres to targeted service levels.
• Serve as a top level point of contact for UW questions and risk evaluations.  Requires professional maturity, clear communication, and an owner attitude.
• Coordinate "load balancing" with other UW teams as necessary to meet SLAs.
• Be a sounding board for the UW’s as they manage the day-to-day functions of the team.
• Oversee regular and frequent training to UW teams and ensure that team leads update training and SOP materials. Work with team leads to ensure the team is up to date on product appetite, pricing models, industry trends, etc.       
• Be the primary operational representative to channel partners.

Strategy and Process Improvement:

• Gather feedback from both internal teams and partners to improve conversion rate, operations, etc.
• Collaborate across departments to implement new processes, products or services specific to the partner channel.
• Provide reporting of data and benchmarking to Pie leadership.
• Research competitor offerings to maintain knowledge of industry trends.
• Implement business strategies to ensure the UW team meets and exceeds UW goals and OKRs.

Mentor, develop and grow team members on the team for future needs and operational excellence:

• Support, mentor and coach as well as provide professional development for Team Leads. Provide continuous feedback and opportunities for career development.
• Work in partnership with the People team and Team Leads on creating alignment in performance improvement and coaching plans.
• Identify hiring needs and be the hiring manager for recruiting high quality underwriters. Partner with the Talent team to scale the UW team to align with company growth.
• Work through conflict management and team member needs with help and direction from the People team.
• Work collaboratively with the People Partner throughout the team member lifecycle, including, but not limited to hiring, onboarding, performance management, team member relations and offboarding. 

Monitor and manage underwriting book of business in line with company goals and OKRs:

• Provide input and development of national and regional underwriting business plans.
• Partner with Business Development Team leadership to drive retention and partner engagement.

The Right Stuff

• High school diploma/GED is required.
• Bachelor's Degree or equivalent experience with some college coursework is preferred.
• Minimum 6-years of commercial insurance experience is required.
• Minimum 2-years of experience leading a commercial insurance underwriting team or equivalent leadership experience is required.
• Intermediate communication (written and verbal) skills, to deliver more complex information effectively.
• Advanced problem solving skills, to be able to manage complex situations with multiple layers, and resolve to solution anticipating needs now and into the future.
• Advanced awareness of workflow, and project tradeoffs to make decisions based on needs now and into the future.
• Ability to set productivity and performance goals, make hiring and termination decisions, assist in headcount forecasting and planning, leverage talent towards creating efficiency and innovation.                
• G-Suite Tools, Collaboration tools (Slack is preferred).
• Advanced knowledge in underwriting rate making, book management, & strategic prioritization of departmental goals.
• Demonstrated ability to make decisions independently that improves productivity, while keeping the business impact in mind.
• Demonstrated ability to execute on deliverables with urgency while managing additional responsibilities.
• Excellent interpersonal skills with the ability to build rapport and relationships with individuals at all levels across the organization, as well as outside parties.
• Demonstrated ability to build partnerships and work collaboratively with others to meet shared objectives.
• Knowledge of insurance underwriting and customer experience operations, best practices and processes required.
• Key knowledge of service metrics and how to apply them.
• Strong analytical skills: take various data points, interpret them, and create deliverables and action items.
• Ability to analyze current operations and develop options for improved efficiency, conversion or cost reduction.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.