At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
As a Trade Operations Manager, you’ll be the pulse of our prediction market operations powering real-time trading, upholding market integrity, and shaping how customers experience this first-of-its-kind product. In this individual contributor role, you’ll help us build what hasn’t been built before, and your operational grit and precision will help us define an entirely new space in regulated markets. Step into a role where the stakes are high, the problems are complex, and your decisions make a visible impact.
Monitor inbound customer order flow and triage trade breaks, order rejects, or settlement discrepancies, escalating according to playbooks.
Conduct intraday surveillance for price anomalies, volume spikes, or rule violations and collaborate with Compliance on timely resolution.
Reconcile positions, cash balances, and fees across internal systems, the FCM, and the DCM clearinghouse.
Prepare and deliver end-of-day operational reports, including key performance metrics like fill rates, latency, and rejections.
Collaborate with Product, Engineering, Customer Support, and Compliance to resolve trading or platform issues quickly.
Identify and escalate repetitive failure points in workflows that may benefit from automation or redesign.
Contribute to operational playbook documentation and ensure processes remain audit-ready and scalable.
Support shift-based coverage during live market hours, including early morning or evening rotations.
At least 5 years of experience in trade operations, middle office, or exchange operations within a brokerage, fintech, or trading platform.
Foundational understanding of trading workflows, including order lifecycle, clearing, settlement, and reconciliation.
Proficiency with Excel and comfort working with basic SQL or BI dashboards.
Strong communication skills with the ability to explain technical issues clearly across stakeholder groups.
High attention to detail and a bias for action when resolving time-sensitive issues.
Flexibility to work early or late shifts as needed to support live markets.
Experience updating or maintaining SOPs or operational documentation.
Familiarity with CFTC-regulated derivatives, crypto exchanges, sports trading platforms, or prediction markets is a plus.
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We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 96,000.00 USD - 120,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.