About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the Role
The Customer Success Manager (CSM) plays a pivotal role in ensuring Zeta’s clients succeed on the Zeta's platform. This role combines customer advocacy, technical acumen and program leadership to deliver measurable outcomes for large enterprise clients.
As a CSM, you will lead a team of Implementation Analysts and Technical Support Engineers responsible for onboarding, adoption and continuous success of client programs. You will act as the primary client liaison post-implementation driving satisfaction, maximizing product utilization, resolving escalations and identifying opportunities for growth and innovation.
This is a leadership position that requires a deep understanding of the Payments/Banking domain, strong stakeholder management skills and the ability to thrive in a fast-paced, tech-driven environment.