Your Opportunity as the Manager, Quality Assurance
This position is responsible for the supervision and development of salaried direct reports and all Quality Assurance laboratory and Food Safety personnel. This position will work in conjunction with the 3rd Party Service Company onsite to assure compliance to all affiliate quality policies, procedures, and specifications, and all Federal, State, and local regulatory requirements pertaining to the manufacture of safe and wholesome products. The position has the authority to stop production systems when quality standards or food safety is jeopardized, and to hold ingredient, in process materials, and finish product goods, and render dispositions within corporate Quality Assurance guidelines. This position provides technical support to the manufacturing plant aimed at producing quality and food safe products at a least cost. This activity includes quality systems development and maintenance, work instruction development, training, formula deployment, audits, project support, new product commissioning, and employee and organizational development. This position drives continual improvement in both quality systems and food safety and sanitation as measured by internal and external audits, and factory goal achievement.
Location: New Orleans, LA
Work Arrangements: 100% onsite at our Silo Facility
In this role you will:
- This is a 3-5 year role commitment
- Management - includes coaching, career development and performance management of the quality organization
- Be Site Lead Cupper - Ensure that you and the local team of cuppers meet all metrics for cupping self-sufficiency
- Ensure cross-site consistency of flavor evaluation through collaboration
- Act as primary site contact for supplier calibration/discovery work, including evaluation of type samples and offer samples
- Release and control of all incoming, in process and blended green coffee
- Responsible for quality/general operation of all green coffee warehouses including internal and external audits, processes, GMPs, and communication of Smucker expectations
- Accountable for key quality results and systems for Receiving through Delivery to the plants including, QA budget, cost of quality, non-conforming events (NCE) and supporting finished good plants in meeting Call Center Insights (CCI - complaint) goals that are Silo-related.
- Complete & maintain PCQI certification, GFSI certification & FSMA compliance
- Own organic, UTZ, fair trade, kosher programs and “certified” coffee audits for the coffee business in New Orleans
- Develop & lead test plans that impact green coffee
- Responsible for all quality specifications and standards for the site including communication of specifications to 3rd party Service Company and other suppliers/customers
- Work collaboratively with 3rd party Service Company, Corporate Green Coffee Planning, Corporate QA, Corporate R&D, Manufacturing and Purchasing
- Operations Excellence Quality Assurance Pillar Owner for Silo
- Operations Excellence Education & Training owner for Silo
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
- 5 years’ experience in food manufacturing operations, engineering, quality assurance, or R&D
- Bachelor’s Degree
- Experience coaching and developing others
- Ability to collaborate cross functionally to deliver results
- Ability to travel 2-3 times per year
- Pass a standard cupping panel
Additional skills and experiences that we think would make someone successful in this role:
- Bachelor's in Engineering, Food Science (or related), Quality or Supply Chain Management
- Working knowledge of FDA and USDA regulations, food plant production and best practices, environmental regulations, food safety and sanitation methods and best practices, and SPC
- Demonstrated capability in analyzing complex data/situations, priority setting and problem solving
- Experience identifying possibilities and lead execution of projects and cost savings initiatives
- Demonstrated results in driving continuous improvement in quality, cost and business responsiveness
Learn More About Working at Smucker