About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
For more information about FWD Hong Kong, please visit www.fwd.com.hk/.
The Job
1. Network Development & Strategy
Support the design and execution of strategies to expand and optimize the provider network.
Identify gaps in network coverage and recommend solutions to ensure access and adequacy.
Assist in implementing value-based care models and alternative payment arrangements.
2. Contracting & Negotiation
Negotiate and manage contracts with hospitals, clinics, and specialty providers.
Finalize agreements including direct billing, discounted fee arrangements, and service-level expectations.
Maintain accurate records of provider agreements and updates.
3. Provider Relationship Management
Build and maintain strong relationships with healthcare providers and third-party administrators (TPAs).
Monitor service quality and compliance with contractual terms.
Resolve provider issues and ensure high satisfaction levels.
4. Compliance & Governance
Ensure provider network operations comply with Hong Kong’s healthcare regulations and internal policies.
Collaborate with legal and compliance teams on audits and risk mitigation.
5. Performance Monitoring & Reporting
Analyze provider performance data and identify opportunities for improvement.
Prepare reports and dashboards for internal stakeholders.
Support cost containment initiatives through data-driven insights.
6. Cross-functional Collaboration
Work closely with Claims, Pre-authorization, Sales, Agents and Client Management teams to align network strategies with business goals.
Provide feedback and insights to internal teams based on provider performance analytics.
The Person
University degree in Healthcare Administration, Business, or related field.
Minimum 5 years of experience in provider network management or healthcare operations.
Proficiency in MS Office and data analysis tools.
Strong understanding of Hong Kong’s healthcare system and regulatory environment.
Familiarity with Hong Kong provider networks and healthcare trends.
Experience working with TPAs, clinics and hospitals.
Knowledge of cost containment strategies and fee schedule development.
Excellent negotiation, communication, and stakeholder management skills.
Experience with VHIS and group medical plans
We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.