Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
The Cincinnati site specializes in making oral solid drugs and developing them for the Pharma Services Group. With the support of over 800 talented employees, Thermo Fisher Scientific’s oral solid dose (OSD) site in Cincinnati, Ohio offers a range of drug development and commercial manufacturing services.
How will you make an impact?
- Customer Program Management and customer portfolio strategy implementation for Cincinnati site.
- Provide leadership to assigned staff by performing the following: leading organizational change; developing and empowering staff; encouraging relationships; putting staff in a position to succeed, meeting their personal career goals while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and crafting a climate where staff are motivated to do their best.
- Owns and leads the firm period revenue forecast for site services. This includes performing risk evaluations and making risk-based adjustments to the forecast. Leads individual performance on services revenue forecasting, provides training and mentoring for achieving desired accuracy.
What Will You Do?
- Leads a team of 6-14 Client Services Leaders and Project Managers coordinating customer accounts and project management.
- Leads aspects of program management execution for site project portfolio following standard methodologies and established systems. Guides the team to resolve project issues and resource constraints affecting the program with assistance from upper management. Leads planning and scheduling issues among the project team.
- Supports growth by identifying cross business unit opportunities and by motivating change of scope closure, project expansion and contract compliance opportunities. Successfully partners with business manager to run customer relationships, critical issues and drive growth opportunities.
- Drives patient and customer-centric culture within the team and accountability of team to support customer service activities and customer critical issues. Reviews survey feedback and trends, partners with customer experience management lead
- Champions cross-functional partnership and alignment to resolve priority issues, collaborate and establish new initiatives to improve work processes and champions sharing and reapplication of standard methodologies among the team.
How Will You Get There?
- Bachelor's degree in Science, Business or related field required
- MBA preferred.
- 7 years of experience working in a technical environment with exposure to projects and clients required.
- 2 years of people management experience preferred
- Drug Product in Pharmacuetical industry experience highly desired.
Equivalent combinations of education, training, and meaningful work experience may be considered.
Relocation assistance is NOT provided
Must be legally authorized to work in the United States without sponsorship, now or in the future.
Must be able to pass a comprehensive background check, which includes a drug screening.