Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Development - Dispute Lifecycle
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
We’re the team that transforms bold ideas into powerful solutions. The Dispute Lifecycle Product Development Team is on a mission to revolutionize the post purchase experience for Mastercard customers worldwide. We design and build intelligent, frictionless tools that not only reduce disputes and combat fraud—but also elevate trust and transparency across every transaction.
Our work sits at the intersection of innovation and impact. From reimagining how disputes are resolved to proactively safeguarding the payment ecosystem, we’re driving the future of secure commerce. If you thrive on solving complex problems, shaping customer journeys, and delivering real-world value through technology—this is the team where your ideas will make a difference.
The Role
• Support the Dispute Lifecycle Product Development team in creating and developing innovative products, services, and programs for dispute resolution and value-added services, leveraging advanced data analysis and business process modeling to drive impactful solutions.
• Collaborate with other product areas (e.g., Commercial Product, Send, Product Management, Payment Networks, DRM) to gather, document, and deliver business requirements, ensuring solutions are aligned with business objectives and stakeholder needs.
• Lead and document the creation and strategic direction for the Mastercard Dispute Lifecycle program, partnering with engineering to design, develop, and deliver core features through agile processes, while applying critical thinking and cost-benefit analysis to guide decision-making.
• Participate in special projects and strategic initiatives with cross-functional stakeholders, utilizing strong communication, stakeholder management, and emotional intelligence to foster collaboration and achieve project goals.
The Role
• Drive Data-Informed Product Strategy: Analyze dispute lifecycle solutions using data insights and visualization tools to support decision-making, identify trends, and solve complex problems related to new services and enhancements.
• Lead Business Case and Requirements Development: Build and document business cases with financial and risk assessments, ensuring stakeholder alignment and clarity in business requirements using tools like Aha, JIRA, Confluence, and process modeling software.
• Optimize Workflows and Collaborate Across Teams: Map and improve dispute lifecycle workflows for efficiency and cost savings, while working with senior management and stakeholders to prioritize features and align product roadmaps with regional, global, data, and regulatory needs.
• Facilitate Communication and Foster Trust: Present findings, lead meetings, and manage expectations across technical, business, and external teams, demonstrating empathy and relationship-building to ensure successful project outcomes and high platform performance.
All About You
• Proven experience in conceptualizing, designing, and developing products using Agile/SAFe methodologies.
• Advanced skills in data analysis and visualization to uncover actionable insights from complex datasets.
• Exceptional ability to communicate across technical and business teams, manage stakeholders, and facilitate effective decision-making.
• Skilled in business process modeling, cost-benefit and risk analysis, and driving efficiency improvements.
• Self-motivated, curious, and empathetic—adept at learning quickly, building relationships, and navigating change.
Pay Ranges
O'Fallon, Missouri: $119,000 - $190,000 USD
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.