As the Manager of Practice Operations for Urgent Care, you will ensure day-to-day operational reliability and drive optimal clinician performance and operational excellence in our 24/7 virtual Urgent Care practice, reporting to the Director of Practice Operations. You are a proactive, data-driven leader with workforce management and operational experience managing high-volume, 24/7 staffing and capacity planning – able to translate analytics into staffing coverage and licensing decisions that maintain wait time and SLA targets across a 50-state practice. You will be responsible for leading a team of clinician liaisons and schedulers who work closely with the clinician practice to ensure clinician satisfaction, productivity, engagement and success, owning the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) needed to meet growth and scale goals. You bring strong data analysis and project management skills to effectively manage projects and initiatives to desired outcomes. You will partner closely with the Director of Practice Operations and Urgent Care Clinical Leadership to operationalize strategic growth, scale, and quality projects. As the Urgent Care Operations leader, you will also collaborate cross-functionally to streamline workflows, enhance data-driven decision making, and represent the clinician experience in cross-functional forums.