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Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
We are a fast-growing software and payments company in the financial technology industry, with a strong focus on SaaS and Payments and a track record of significant mergers and acquisitions. We are seeking a Payroll Manager to oversee the payroll operations for our U.S. and Canadian employees across multiple states and provinces. This role is responsible for ensuring timely, accurate processing of payroll, compliance with tax and labor laws and seamless integration with newly acquired companies. The Payroll Manager will leverage Workday and partner with our third-party payroll processor. The Payroll Manager will manage and collaborate across departments to ensure efficient payroll processes and provide excellent service to internal stakeholders.
Key Responsibilities:
Oversee the full-cycle payroll process for employees across 50 U.S. states and all Canadian provinces, ensuring timely and accurate payroll delivery in compliance with local, state/provincial, and federal regulations.
Leverage Workday for payroll administration, reporting, and auditing. Collaborate with the HR and Accounting teams to ensure data integrity and efficient system utilization.
Liaison, Partner and collaborate with our third-party payroll processor to manage payroll processing and ensure service level agreements are met.
Partner with tax service provider for payroll tax filings, including US and Canadian tax reporting. ensuring compliance with federal, state, and provincial tax laws.
Lead on all payroll operations, tax matters, and process improvements.
Support internal and external audits by providing necessary payroll records and reports.
Oversee payroll benefit deductions, 401(k)/RRSP contributions.
Continuously identify opportunities to streamline payroll processes and implement best practices. Collaborate with internal teams (HR, Accounting, leadership) to improve payroll workflows.
Address payroll-related inquiries and provide exceptional customer service to employees, ensuring timely resolution of payroll issues.
Supports preparation and submission of statutory reports, including W-2s, ROEs, T4s, T4A statements and other regulatory filings, accurately and in a timely manner.
Support M&A integration activities to ensure a seamless transition of newly onboarded Business Units.
Work closely with the Workday support team to enhance Workday functionality, automate processes, and troubleshoot any system-related issues.
Develop and maintain a strong understanding of Workday payroll functionalities and updates, ensuring that the system remains optimized for our growing business needs.
Manage the accurate tracking and reporting of benefits-related payroll deductions and accruals, including health insurance premiums, retirement plan contributions (401(k) in the U.S., RRSP in Canada), and paid time off (PTO) liabilities.
Support administrative processes and initiatives to ensure effective payroll management and organizational success.
Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance.
Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth.
Skills & Competency:
Excellent Customer Service Skills.
Strong knowledge of payroll processing for U.S. and Canadian employees, including payroll compliance requirements.
Strong understanding of U.S. federal, state, and local payroll tax laws, along with Canadian federal and provincial tax regulations.
High Proficiency in Workday payroll systems for processing, reporting, and maintaining payroll records.
Strong data management skills, with the ability to generate and analyze payroll reports and provide insights to support business decisions.
Ability to work in a fast-paced and rapidly evolving environment, managing multiple priorities effectively.
Strong analytical and problem-solving abilities to identify and resolve payroll-related challenges, whether technical (e.g., system issues) or compliance-related.
High ethical standards and professionalism in managing sensitive and confidential employee payroll data.
Excellent verbal and written communication skills to interact with employees, management, external vendors, and government authorities.
Ability to explain complex payroll topics in an understandable way to non-experts.
Strong organizational skills to manage multiple tasks and deadlines, especially during payroll cycles, and tax filing.
Commitment to continuous improvement by identifying inefficiencies in payroll processes and implementing best practices to enhance accuracy, efficiency, and compliance.
High proficiency with Excel.
Qualifications and Requirements:
Bachelor’s degree in accounting, Finance, Business Administration, or a related field, preferred.
Proven experience (minimum of 5 years) managing Payroll in Workday.
Certified Payroll Professional (CPP), Payroll Compliance Professional (PCP), or Payroll Leadership Professional (PLP) is highly desirable.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.