Manager - Oracle EPM Support

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We are looking for an experienced Oracle EPM (Enterprise Performance Management) Functional SME to join our Corporate Finance Technology (CFT) team. This role is responsible for providing first-line functional support for Oracle EPM Finance application, managing stakeholder expectations, and supervising a team of support analysts. This role will be pivotal in maintaining the FPnA (Financial Planning and Analysis) ecosystem leveraging Oracle Cloud EPM applications including PBCS, PCMCS, and EDMCS. The ideal candidate will have deep expertise in financial planning systems, metadata management, and cost allocation models, with a strong understanding of enterprise integrations and data flows.

As a SME in Oracle EPM Functional Support, your responsibilities will include:

Functional Support & Issue Resolution

• Provide expert-level support across Oracle EPM Cloud (PBCS, PCMCS, EDMCS).
• Troubleshoot complex issues across FPnA process in EPM.
• Analyse and resolve ServiceNow tickets, adhering to SLAs.
• Address functional issues through configuration changes and educating users on tool capabilities.
• Provide technical assistance in identifying, evaluating, and resolving day-to-day IT issues.
• Support version upgrades and lead service reviews with vendor.

Integration Support & Issue Resolution

• Drive the best use of our strategic technology with our stakeholders in conjunction with the CFT Portfolio Leads and CFT Platforms lead.
• Provide technical expertise and take ownership of all the associated data integration and reference data solutions, including those between Oracle EPM components and with other Financial Systems.
• Proactively look for opportunities to make enhancements and improvements to current CFT integration and reference data systems and processes.

Business Engagement and Change Process

• Support the end user training sessions on Oracle EPM new processes and functions.
• Promote awareness of audit and compliance principles in daily operations of the team.
• Evaluate new requirements by coordinating with business stakeholders and manage and co-ordinate the implementation lifecycle.

Stakeholder Management

• Assist business users regarding Oracle EPM-related queries and issues.
• Communicate effectively with stakeholders to understand requirements, manage expectations, and provide timely updates on issue resolution.
• Participate in change management discussions and impact assessments for new business requirements.

This role offers a unique opportunity to work on mission-critical financial systems, and engage with stakeholders across the enterprise. If you are passionate about Oracle EPM, enjoy solving complex functional challenges, and thrive in a leadership role, we invite you to be part of our transformation journey.

Key Stakeholder Management

Internal

• UK Finance Accounting
• UK/ India FPnA Business Team
• UK Corporate Functions technology

External

• Software Suppliers
• External Consultants

Knowledge, Skills, Experience & Educational Qualification

Required Years of Experience

• 8 to 10 years with minimum 6 years of relevant experience.

Required Technical Skills

• Expertise in Oracle EPM: In-depth understanding of Oracle EPM Cloud (PBCS, PCMCS, EDMCS) implementations. Strong hands-on experience with  cube design, data integration, and metadata management.
• FPnA Experience: Minimum 6 years of hands-on experience in FPnA application support, maintenance, or implementation.
• Deep understanding of financial planning and forecasting processes, especially in Expense and Revenue domains.
• In depth understanding of IT solutions, technology and architecture.
• Comprehensive understanding of the IT environment.
• Familiarity with scripting and code technologies to assist with support and management of applications, environments and developer requirements:
  • Experience or understanding of cloud computing e.g. MS Azure
  • Extensive experience of FDM / FDMEE and Cloud Data Management

Supporting Skills

• Shell Scripting:
  • Knowledge of scripting in Powershell, Python, Windows Batch VBScript and VBA
  • Code control and deployment using DevOps
• Domain Exposure: Background in captive organizations within the banking, insurance, or financial services sectors.
• Innovation & Technology: Exposure to AI enablement within Oracle EPM modules.
• Stakeholder Communication: Strong interpersonal and communication skills for effective collaboration with cross-functional stakeholders.

Educational Qualifications

• Bachelor’s Degree: In any discipline, preferably in Finance or IT.
• Postgraduate Qualification: Master’s degree in Finance or equivalent certifications.
• Professional Certifications:
  • Oracle certifications in EPM.
  • Additional credentials such as CBAP, PMP, or certifications in Business Transformation or Finance Functional domains are a plus.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.