Hiring.fm
Ace Hardware

Manager Omnichannel Fulfillment Integration

IL - Oak Brook Full time

About This Role

Ace Hardware is redefining convenience with cutting edge omnichannel fulfillment innovations. To meet and exceed customer expectations across multiple digital channels, Ace must further invest in its competitive fulfillment capabilities with a critical eye on delivering high quality customer & Ace retailer solutions.

This role will be responsible for the direct people, process, and systems integrations for our enterprise Digital Marketplaces, third party logisitcs fulfillment solutions (3PL), optimized Same Day Delivery & Last Mile programs, our Ace Vendor Direct Drop Ship Program, and more!

The high impact incremental sales opportunities within integrating these core assets requires precision, operational excellence, competency, command, control, & quality assurance throughout the full tactical implementation life cycle to These programs / platforms that continue to help elevate Ace to redefine convenience, speed, and fast/frictionless fulfillment.

What You’ll Do

Lead the full tactical integration lifecycle for:

  • All digital commerce Marketplace platforms (DoorDash, Uber, Instacart, Amazon, etc.)

  • All third-party carrier fulfillment solutions (3PL)

    • Small/Medium carriers: DoorDash, Uber, Instacart

    • Big & Bulky carriers: Bungii, Roadie, Dispatch

    • Unlock ‘Same Day Delivery’ strategies for Buy Online, Deliver From Store (BODFS)

  • Ace Drop Ship (Vendor Direct to Customer) & Last Mile (Vendor to Store to Customer) platforms

    • Become the SME for the Ace Drop Ship & Last Mile platform suites

    • Drive quarterly 3rd party partner QBR’s & initiate retailer outlier performance coaching & management.

  • Ace in-Store Fulfilment Systems & Tools

    • Retailer Order Management System(s)

    • Retailer customized Acehardware.com controls

    • Ace Centralized Fulfillment platform

    • Customer Assistant Dashboard (CAD)

    • AI integration(s) with headsets (.com orders)

    • Retailer Notifications

    • Point of Sale Integrations (fulfillment & inventory)

    • Enhanced Curbside program

  • Ensuring deployed solutions are “Retail Ready”

    • Faclitate help & engagement with cross-functional teams when approriate (i.e., Legal, Store Systems & Operations Retail Operations, Care Center, Supply Chain, Finance, Retail Learning/Training, Human Resources, Corp Communications, etc.)

    • Documentation & Process Lead (AWOR, AceHardware FAQ, ALP)

    • Communications & Public Relations (PR) for Integrations

    • Lead Project feature testing approvals & Quality Assurance (QA)

Who You Are

You are a systems savvy builder of elegant technical solutions aimed at making peoples lives easier. You love learning new technological skills and working through collaboration to deliver high quality programs & features.

Required Skills

  • 7+ years Ecommerce retail experience with working knowledge and familiarity with BOPIS, Curbside, Delivery solutions, & direct to consumer fulfillment (Parcel & LTL)

  • Omnichannel fulfillment experience preferred (e.g. bridging website, technology, brick & mortar, and warehouse order fulfillment)

  • Experience working with complex technical integrations dealing with: data feeds, API’ integrations, 3rd party vendor connectivity, EDI connections, Point of Sale (POS) connectivity, and end-user reporting solutions.

  • Expert problem solver with experience running full product owner (PO) approvals, quality assurance (QA), and end-to-end regression testing for multifaceted technical project deployments

  • Project management skills with ability to get things done independently

  • A high comfort level with implementing new technology and IT automation solutions

  • Process-oriented with strong communication and influencing skills

  • Ensure that when retailer impacting features are deployed, they are ‘retail ready’ in every way (documentation, store integration, training, etc) for the entire eCommerce Fulfillment roadmap 

  • Evidence of “startup execution” and how to ‘get it done’ attitude no matter what when time is tight, and stakes are high

  • Ability to manage through ambiguity, adversity, and conflict to establish focus and deliver against business goals

  • Ability to influence & achieve results though others even when they are not direct reports

Preferred Skills

  • Ability to create and execute a business strategy

  • Ability to manage multiple tasks in a rapidly changing environment

  • Ability to think strategically and tactically within a dynamic, fast-paced organization

Compensation Details:

$120000 - $150000 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

  • Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
  • Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.
  • Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
  • 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
  • Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
  • Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
  • We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
  • We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
  • Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
  • Birth/Adoption bonding paid time off
  • Adoption cost reimbursement
  • Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
  • Identity theft protection

* Benefits are provided in compliance with applicable plans and policies.

Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:

Create Job Alert

We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.