Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
Your Opportunity
BDO Canada is seeking a Manager, Microsoft Dynamics Managed Services to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada.
Responsibilities will include:
Talent
Support the addition of new talent through participation in the recruitment process
On-going mentoring and coaching of the team including of performance management and career guidance
Team utilization planning and forecasting
Ensuring our professionals have the skills, experience and capacity required to deliver our service offerings
Growth
Participate in pre-sales presentation, pricings and proposals
Assist in development & implementation of new service offerings
Contribute and lead one or more aspects of the practice annual business plan
Engagements
Manage multiple engagements against budget, timeline and scope
Monitor and manage vendor relationships where applicable.
Leading internal and external action planning meetings and driving deliverables to closure
Act as a escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
Build deep relationships with Clients and assist in expanding engagement footprint when the opportunities presents itself
Operations
Ensuring effective delivery of operations and high customer service
Support the evolution of tools and operational procedures driven through the lens of continuous improvement
Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence
How do we define success for your role?
You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development
Your experience and education
5+ years’ experience in the ERP technology space, either with Microsoft Dynamics 365 Business Central, D365 Finance & Operations, NetSuite or another ERP solution
5+ years' experience in overseeing software projects / programs
2+ years' working in a team lead or manager capacity, coaching and mentoring team members
2+ years' experience in engaging in pre-sales activities including estimations and proposal writing
Bachelor’s degree in business, technology or a related discipline
Certification / Working Knowledge in Agile or Scrum methodology or Project Management
2+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Directors, VPs etc.)
2+ years' experience in creation and implementing operational procedures and continuous improvement activities
Other Skills
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Knowledge of Software Development Life Cycle
Excellent troubleshooting and problem-solving skills
Excellent in multi-tasking and time management
Why BDO?
Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2025. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.
Our firm is committed to providing an environment where you can be successful in the following ways:
We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.
Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.
Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.
Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.
Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.
Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.
With your consent, BDO Canada may use AI technology (Microsoft Copilot) to transcribe during preliminary conversations, solely for the purpose of note-taking and not for other purposes, such as resume review, evaluation or selection of candidates.
More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada
Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.
To explore other opportunities at BDO, check out our careers page.
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