CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.
Under the direction of the Director, IT Infrastructure & Support, the manager leads a team of IT professionals to deliver reliable, secure, and innovative technology solutions across the Holland Hospital organization. This role ensures operational excellence in infrastructure, networking, IT security, and end-user support while aligning IT services with business goals. The manager fosters a culture of continuous improvement, collaboration and customer service, and plays a key role in shaping the organization’s technology roadmap.
Qualifications
- Bachelor's Degree in Information Technology or related field or relevant work experience required.
- Experience with ITIL or other IT service management frameworks.
- 5+ Years IT experience in networking, telecommunications, and operating systems.
- Previous relevant work experience required.
- Strong understanding of cybersecurity principles.
Management
- Manages staff from different Information Technology related disciplines, including infrastructure, networking, IT security and end-user support.
- Plans, monitors, and appraises job results.
- Coaches, counsels, and disciplines staff.
- Maintains staff by recruiting, selecting, orienting and training.
- Contributes to team efforts by accomplishing related results as needed.
- Fosters a collaborative, inclusive, and high-performing team culture.
- Identifies and develops growth opportunities for staff.
- Assists in budget development and ensures cost efficiency.
Technology Support
- Maintains organizational effectiveness by defining and delivering strategic plans for implementing technologies.
- Directs technological research by studying organization goals, strategies, practices and user projects.
- Initiates, coordinates, and enforces systems, policies, and procedures.
- Oversees infrastructure operations including servers, storage, cloud services, and network architecture.
- Oversees IT security, working to ensure compliance and risk mitigation.
- Preserves assets by implementing disaster recovery and back-up procedures and information security control structures.
- Ensures quality service by establishing and enforcing organization standards.
- Verifies results by conducting system audits of technologies implemented.
- Completes projects by coordinating resources and timetables with project managers and end user departments.
Troubleshooting
- Ensures significant vendor issues are escalated with vendors as well as on-site and on-call management and staff.
- Evaluates trends, identifies problems and develops solutions to Information Technology related issues.
- Troubleshoots complex hardware and software issues.
- Serves as an escalation point for critical incidents and ensures root cause analysis and resolution.
Professional Development
- Maintains professional and technical knowledge by attending professional workshops and reviewing professional publications.
- Analyzes how technologies are being used in healthcare to understand best practice.
- Develops personal networks by participating in professional societies.
- Builds meaningful relationships with organization leadership.
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy