Job Title
Manager - Facility
Job Description Summary
Job Description
Position: Facility Manager-Soft Services
Role : Facility Operations - Soft Services
Site- HDFC Bank Ltd , Gigaplex, Tower 5
Major Responsibilities:
- To achieve the timely and efficient delivery of C&W - PMSI to HDFC Bank Ltd , Gigaplex, Tower 5, in support of their business needs towards Soft Services in accordance with the service levels and Key Performance Indicators.
- To Support , Advices and Assist Site Facility Manager (Tech) for coordination with the HDFC SPOC regarding matters on delegated levels of authority.
Facilities Operation
- Manage/Supervise and monitor Soft Service aspect for HDFC Gigaplex, Tower 5 facilities including House keeping, Horticulture, CRM activity, Pest Control, Waste Management and any other activity as instructed by HDFC SPOC under purview of Contract.
- Conduct Helpdesk Ticket Analysis and submit weekly report with challenges to close the same .
- Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
- Stringent follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC .
- Monitor and Supervise site related Soft Services Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
- Coordinate with on site team/ vendor on closures of Soft Services SNAGs on weekly basis.
- Advise Site FM on additional purchase required for enhancement of services at the site .
- Supervise process of Housekeeping is followed to ensure a clean, health & hygienic working environment.
- Conduct Training for vendor staff for enhancement of Soft Service experience at the site.
- Conduct Monthly Risk Assessments of all Soft Service activities
- Mange all relevant Report – Daily/Monthly/MMR/HBR are prepared and submitted to management.
- Implementing best practices / innovation and sharing report on time
- Check on pest control service effectiveness
Vendor Management
- To liaise with contractors, collect quotations and prepare quotation analysis.
- Vendor evaluation: Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.
INCO: “Cushman & Wakefield”