Hiring.fm
TD

Manager, EUC Governance

Toronto, Ontario Full time

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This position, reporting to the Senior Manager of Business Innovation & Transformation (BI&T), is responsible for overseeing the EUC Governance and Strategy program for Wealth National Office and Wealth Operations. The role includes executing the enterprise EUC Governance Mandate and monitoring the implementation of standards across Wealth Operations EUCs (End User Computing) and Alteryx RPAs (Robotic Process Application).


The selected candidate will manage Automation Asset Governance, including enhancing governance frameworks, controls, reporting and testing protocols. The role requires leadership skills within the BI&T team and effective collaboration with members of the Wealth Operational Excellence and Wealth Chassis teams, Operations functional pillar leads, and partners across Wealth Shared Services, Governance and Control, Compliance, Audit, and EUC Governance. All positions in the Operational Excellence and Wealth Chassis Program team are responsible for supporting client and colleague experience.


Success in this role depends on your skill in risk analysis, organization, prioritization, and your ability to build relationships with stakeholders. You will serve as a subject matter expert and ensure strong governance and control.


Key responsibilities:

  • Implement and improve the EUC Framework according to Enterprise EUC Guidelines, and develop a change management and implementation strategy.
  • Fulfill all Enterprise governance requirements, including managing the annual EBoR Attestation Process, completing attestation on schedule, coordinating the Quarterly EBoR Attestation process with Operations pillars, and handling questionnaires such as the Clearview questionnaire and Control Gap Assessments. Update the EUC Inventory regularly to maintain efficient processes. Provide indirect supervision of 1–2 team members to support these responsibilities.
  • Serve as an advisor to internal business partners by identifying requirements, recognizing issues or opportunities, and making recommendations to senior management.
  • Lead, plan, execute, and assess project activities to achieve objectives.
  • Perform duties as a Business Asset Owner (BAO) Delegate.
  • Review and approve risk assessments where applicable, ensuring alignment with risk management practices and obtaining relevant Control Partners (2A) approval when required.
  • Assist in early identification and assessment of risks, controls, and mitigations to meet risk objectives, EUC Governance, and regulatory compliance.
  • Act as the main escalation contact for EUC-related Governance and Risk issues.
  • Support all Audit related tasks from Stakeholders
  • Support EUC-related reporting and presentations for Leadership.
  • Remain informed about changes to EUC Enterprise Standards/Requirements and advise the Management team on their potential impact.

Qualifications, Skills, Experience:

  • Demonstrated experience in 1B/2A or comparable roles within Business, Governance, Risk, and Controls. Exhibits strong organizational awareness and sensitivity, with a solution-focused approach Internal and the ability to navigate complex structures and make informed decisions often in the face of ambiguous or incomplete information.
  • Proven expertise in assessing and prioritizing initiatives based on business impact, requirements, and risk considerations.
  • Exceptional written and verbal communication abilities, including the capacity to compose clear business correspondence, develop effective documents, create impactful presentations, and present to both management and senior leadership.
  • Displays a high level of personal initiative paired with advanced influencing and leadership capabilities.
  • Skilled at distilling complex subjects into accessible summaries.
  • Consistently exercises sound judgment and makes rational assumptions to independently advance projects and initiatives.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet