Join us in transforming how customers & employees learn ServiceTitan through the powerful combination of compelling content and data-driven insights. As Manager of Digital Content, you'll lead teams at the intersection of creativity and analytics—ensuring every video, module, and curriculum decision is both educationally excellent and proven to drive learning outcomes. This role offers the unique opportunity to shape educational experiences for thousands of learners while building a high-performing team that values both artistic vision and measurable impact.
Direct the Content Analysts in defining key performance indicators (KPIs) and learning metrics for all content, including video, interactive modules, and curriculum.
Conduct comprehensive analysis of content performance metrics and customer feedback from multiple channels (surveys, reviews, support tickets) to identify trends, gaps, and opportunities; translate these insights into actionable recommendations that drive content optimization, personalization strategies, and improved learner outcomes.
Define and track key performance indicators (KPIs) for all digital content, establishing regular reporting mechanisms that communicate performance trends and inform strategic decisions on content development, resource allocation, and personalized learning experiences across customer segments.
Ensure the team utilizes appropriate data tools (e.g., SQL, Python/R, BI platforms) to perform robust analysis of large datasets.
Demonstrated ability to design, model, and implement multi-step AI agent workflows (e.g., planning, memory, tool use) for business process automation.
Direct experience integrating Large Language Models (LLMs) like GPT, Claude, or open-source alternatives into production systems or workflows.
Serve as the primary advocate for the educational quality of all content, ensuring videos and curriculum are aligned with modern instructional design principles and learning theory.
Guide the Video Development team on creative execution, tone, and format to maximize learner engagement while maintaining educational rigor.
Develop and manage the strategic content roadmap, prioritizing initiatives based on a combination of educational impact, market demand, and data-backed performance gaps.
Collaborate closely with product and curriculum teams to ensure seamless content delivery and integration within the broader learning platform.
Lead, mentor, and manage a combined team of Content Analysts and Video Developers, fostering a culture of collaboration, continuous improvement, and shared accountability for learning outcomes.
Set clear performance goals for both the analytical and creative functions, ensuring alignment with overall business and educational objectives.
Conduct regular one-on-ones, performance reviews, and career development planning for all direct reports.
Education: Bachelor's degree or higher in Education, Instructional Design, Statistical/Data Sciences, or a closely related field (or equivalent experience in educational content and data analysis)
Experience: 5+ years of combined experience in content development, data analysis, or educational research, with at least 2 years in a management or leadership role
Data Expertise: Proven ability to work independently with large datasets; proficiency in SQL and demonstrable experience with statistical software (e.g., Python/Pandas, R) or BI tools (e.g., Tableau, Looker) for complex data manipulation and visualization
Content Knowledge: Strong understanding of current learning theories (e.g., cognitive load theory, multimedia learning principles) and how to apply them to digital content
Communication: Exceptional written and verbal communication skills, with the ability to explain complex analytical findings and educational reasoning to technical and non-technical audiences
Experience in a B2B or B2C EdTech environment
Familiarity with Learning Record Stores (LRS) and xAPI specifications
Experience managing creative or media production teams (video, animation)
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.