Manager, Credit Support

What is the opportunity?​

Manager Credit Support plays a key role in enabling effective credit delivery and credit excellence within Canadian Private Banking (CPB). The role supports all strategic and operational credit initiatives that enhance client and employee experience, strengthen risk management, and optimize credit processes. Through business and data analysis, project execution, and process improvement, this role helps to translate business needs into actionable solutions aligned with Canadian Private Banking Strategic Priorities.

What will you do?

• Analyze credit trends, portfolio data, and operational metrics, gather and process the data, work with data and analytics team to identify improvement opportunities and support decision-making.
• Support Credit VPs and other members of Credit Senior Management Team in sourcing and processing required data on as needed basis.
• Lead project planning, testing, and implementation related to all credit initiatives.
• Gather and document business requirements, ensuring alignment between business objectives and solutions.
• Act as a project manager for all CPB credit projects.
• Support leadership in sourcing data and building deliverables for executive level presentations.
• Support end-to-end credit process improvements.
• Partner with credit policy, risk and operations teams to improve the processes.
• Support change management, training, enablement, and communication efforts to ensure smooth roll out and adoption of new processes, policies, initiatives.
• Collaborate with partners across Private Banking credit, Private Banking and external operations, risk, legal, compliance, as well as client-facing teams and leaders.
• Conduct early deal review (EDR) initiative: facilitation and reporting.
• Support on workforce (FTE) management and reporting, including access management, on/off-boarding, team mapping, etc.
• Review Canadian Private Banking user base access rights on an annual basis.

What do you need to succeed?

Must-have:

• Ability to track and report project milestones, risks, and outcomes.
• Strong business and data analysis skills
• Deep knowledge of CPB business, CPB credit, CPB operations
• Strong process mapping and project management skills
• Expert knowledge of MS Excel, MS PowerPoint, MS Word, MS Visio, LeanKit, Tableau

Nice to have:

• Broad knowledge of RBC Enterprise capabilities, products, services, systems

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Long Term Planning, Negotiation, Organizational Change Management, Professional Presentation

Additional Job Details

ROYAL BANK PLAZA, 200 BAY ST:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-11-042025-11-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.