Manager, Communications

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Communications

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Client and Colleague Enablement team in TD Wealth National Office includes a broad range of functions that provide support across TD Wealth including Direct Investing, Private Wealth Management, Financial Planning and TD Asset Management. Our functions include productivity, client experience programs, change management, communications, colleague experience, and real estate strategy. Our dynamic professionals demonstrate their expertise to enable and operate, driving our Wealth strategic priorities.

Job Description:

Reporting to the Senior Manager, Communications TD Wealth, the role of Manager, Communications supports  and leads the delivery and execution of strategic pan-Wealth initiatives and programs.

This position is ideally suited for an individual who is a self-starter with exceptional writing and relationship management skills, business acumen, effective time management skills and a strong commitment to quality and accuracy.
 

The key accountabilities for this position will include:

• Manage the development and execution of communications strategies for projects and initiatives, from needs assessment, planning, content development to distribution

• Provide communications guidance to the Wealth executive team and subject matter experts from a variety of functional areas

• Create executive content and messaging in the appropriate voice and tone that aligns to strategic initiatives

• Champion communications best practices and advocate for an exceptional colleague and client experience

• Manage ongoing relationships with enterprise partners to ensure coordination of communication activities, as required

• Monitor and analyze the effectiveness of communications and make recommendations that enhance the Wealth colleague and client experience

• Develop and execute business communications strategies, and act as the primary lead for all tactics/deliverables related to the strategy, and ad hoc requests

• Act as the strategic communications partner lead with project teams, owning the planning and tactical execution, providing strategic counsel and advice and regularly advising partners of status

• Create high-impact communications that leverage TD's corporate standards and best practices and use a variety of tactics and mediums (written, intranet, video, virtual and face-to-face), ensuring consistent messaging

Job Requirements:

• The ideal candidate will have a post-secondary/university degree in a business-related discipline, in addition to a minimum of seven years of related communications experience, preferably in the wealth industry

• Ability to produce professional messages that are tailored to audience needs and support the overall success of the business

• Exceptional writing, editing, proofing and presentation skills, with an ability to summarize details quickly and leverage the power of words in a variety of media

• Strong attention to detail and ability to convey a tone, voice and style that reflects and reinforces the Wealth brand

• Self-starter with demonstrated ability to take on complex initiatives and multi-task, managing multiple timelines, stakeholders, and relationships

• Confident in your ability to deliver results within challenging timelines

• Flexibility to quickly adapt to changing and ambiguous initiatives or requirements

• Solid knowledge of SharePoint and MS Office (PowerPoint, Word, Excel and Visio)

Experience:

• Undergraduate degree

• 7+ years relevant experience

• Bilingualism in French and English an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet