Manager, B2B Category and Sales Operations - Ecommerce

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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The primary purpose of the role is to perform Samsung B2B eCommerce Category Management and Sales Operations functions.

The people here at Samsung don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Samsung is looking for a B2B eCommerce Category Manager to manage product portfolios, inventory, forecasting, pricing and offers, website merchandising and sales operations functions. The ideal candidate will demonstrate a strong understanding and passion for data and analytics, forecast analysis, financial analysis, business planning, promotion planning, sales operations and customer experience, and be able to articulate ideas and establish best practices that build and improve processes, operations and systems. The role will work closely with sales teams, internal eCommerce colleagues and cross-functional partners in Mobile, Display, TV, Memory and Appliance product lines to align inventory, pricing and offers, sales deals and website strategies, perform functional and operational tasks pertaining to category management, sales operations and website merchandising, and deliver on data and reporting requirements for planning and post-analysis.

Today increasing number of Businesses are turning to buy online directly from OEMs and we want to provide SMBs, Mid-Market, Enterprise customers a one stop shop with the Samsung Business eStore to access to Samsung’s ecosystem of products and services. This role helps Samsung deliver our world-class experience to B2B customers buying online.

Role and Responsibilities

Key Responsibilities:

• Business planning and analysis of performance, achievement to targets and gap closure plans

• Inventory planning informed by data and analysis, maintain forward-looking forecast view for internal consumption

• Supporting B2B eCommerce sales agents with deal structures for customer negotiations and performing the related operational tasks to set up the deals and facilitate customer orders

• P&L analysis of price, promotion and deal planning to drive profitable growth KPI

• Maintain product portfolio list and relevant mapping documentation to support sales and website operations

• Work with promotion planning and merchandising roles to ensure effective planning, communication and target achievement

• Work in operational tools to set up inventory, pricing and other activities

• Support daily operations maintenance, liaising with product, engineering, customer service, fulfillment, etc. teams on issue resolution and task achievement

• Reporting and insights to drive optimizations, sales and business growth

• Identify process/platform improvement opportunities and engage with cross-functional teams to successfully implement new solutions

• Drive B2B category strategy/execution and website/sales operations based on business priorities, building positive relationships with relevant internal stakeholders to support success

Minimum Qualifications:

• Bachelor’s degree preferred.

• 6+ years of relevant professional experience in eCommerce management or related field

• Data-oriented with strong analytical skills and attention to detail, self-motivated and ability to communicate effectively with internal and external parties

• Ecommerce platform and catalog management required

• Demonstrated ability to work with numbers, financials, P&L and various datasets

• Expertise in Microsoft Excel formulas, pivot tables, data stitching and mathematical analysis

• Strong understanding of current technologies and systems that support the digital ecosystem

• Strong project or program management experience with attention to documentation, tracking and details

• Aptitude for organization, flexibility and producing results

• Strong customer-centric focus/ability to anticipate and react to user needs

• Demonstrated ability to work collaboratively with diverse teams to achieve necessary results

• Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary

• Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

The salary range for this role is expected to be between $147,000 and $181,500.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.