We are the makers of possible
At BD, we are the makers of possible, advancing the world of health through our innovative medical technology solutions. We are seeking a dedicated Link Care Coordinator to join our team and contribute to our mission of improving lives. In this role, you will play a vital part in providing exceptional customer service and support to our patients and healthcare professionals.
Articulate the features and benefits of our Home Care product line for Urology, as well as ancillary urology product lines.
Complete initial intake and follow-up calls with patients, identifying and resolving concerns within the process or product.
Coordinate communication and documentation with patients, Territory Managers, and Physician offices.
Maintain departmental call volume requirements, including inbound and outbound calls.
Uphold BD Home Care's philosophy of professional excellence, teamwork, and integrity.
High School Diploma or equivalent; one to two years of related experience and/or training; or an equivalent combination of education and experience. Proficiency in Microsoft Office Applications, Access, or other database software. Ability to learn and utilize call center telecommunications software.
Knowledge of medical supply publications, technical procedures, and training tools.
Ability to effectively communicate, both verbally and in writing, with customers and colleagues.
BD offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development. We value diversity and are committed to creating an inclusive environment where all individuals can thrive.
We are the Makers of Possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$24.70 - $38.10 USD Hourly