We seek a seasoned Level 2 Engineer with strong MSP experience to own tickets end‑to‑end, execute maintenance, and uplift process and tooling. Day‑one production proficiency with ConnectWise Manage is essential. Recent, hands‑on depth with Acronis Cyber Protect (backup, EDR/antimalware, vulnerability/patch management) and practical experience with Sophos Firewall (XGS series) are strongly preferred.