Level 1 Support Technician

Curious fact: 28% of IT professionals hide their career from friends and family to avoid being asked for free tech support.

OK, this hasn't been fact-checked, but it seems plausible. If you love helping people out and are always eager to "look into it", you're probably the type of person that relatives turn to when they can't print a document. Luckily, you'll also be the ideal person for this position!

Our client is an MSP with an open Support role. It's a fast-growing industry, and they need someone to be the friendly first point of contact for their clients when they need technical help. What's in it for you, you ask? Well, this is a fantastic opportunity to learn and grow within the company, and to be exposed to a wide variety of technologies and verticals thanks to their industry.

What your responsibilities will be

Be the Tech Hero Their Team Needs

• Answer support requests that come in through phone, email, or our web portal—always with a friendly, helpful attitude
• Tackle issues efficiently to keep everyone productive and meet their response time commitments
• Figure out which problems need immediate attention and which can wait

Troubleshoot & Fix Issues

• Use remote support tools to diagnose and solve problems from your desk
• Set up and configure computers, software, and network devices

Keep Things Running Smoothly

• Make sure all workstations have up-to-date antivirus protection
• Perform regular maintenance on computers, printers, and other equipment to prevent problems before they start
• Keep each client's technology environment secure and compliant with company standards

Build Great Relationships

• Work collaboratively with people across all departments
• Be the kind of IT person everyone feels comfortable reaching out to

What you'll need to succeed

Must-Haves:

• 2+ years of hands-on IT support experience
• Strong communication skills—you can explain tech stuff in plain English
• A genuine passion for helping people and delivering great service
• Solid experience supporting Windows 10, Windows 11, and Mac OS environments
• Great at listening, asking the right questions, and getting to the root of problems
• A knack for troubleshooting and thinking on your feet

Nice-to-Haves (But Not Deal-Breakers):

• Experience with Windows Server (2012, 2016, or 2019)
• Active Directory knowledge
• Familiarity with Ninja RMM and Autotask PSA
• CompTIA A+ certification or additional IT certifications

What Makes You a Great Fit

You're someone who genuinely enjoys helping others solve problems. You stay calm under pressure, can juggle multiple priorities, and take pride in keeping technology running smoothly. You're a team player who builds great relationships and makes people feel supported, not intimidated, when they need tech help.

Put your positive energy and good-will attitude to good use, and use the form below to apply and learn more about this opportunity! This is a full-time position, and remember - it's fully remote, and always will be.