Legal Administrative Specialist (Fiduciary Call Center)(CTAP Only)

Legal Administrative Specialist (Fiduciary Call Center)(CTAP Only)

Department: Department of Veterans Affairs

Location(s): Anywhere in the U.S. (remote job), United States

Salary Range: $61111 - $79443 Per Year

Job Summary: The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Click here for more information about CTAP eligibility on OPM's website. Visit OPM's website to view your geographical location.

Major Duties:

• This position is located in the Veterans Benefits Administration (VBA), Denver Regional Office, Fiduciary Contact Center (FCC). The FCC was established to centralize VBA's fiduciary contact activity in order to yield great consistency and higher quality in the service provided by customer-facing employees. The Legal Administrative Specialist position serves to counsel Veterans, their dependents, survivors, fiduciary, and representatives regarding the administration of all types of beneficiary estates and the protection of beneficiary rights. Counsels Veterans, their dependents, survivors, fiduciary, and representatives via assigned access channel regarding the full array of fiduciary determinations. Follows all established identification protocol procedures to ensure proper validation of all inquiries prior to releasing information or taking any actions that require identity verification. Research issues to include referrals, transfers, or contacting appropriate office and other federal or state agencies as necessary. Receives and appropriately handles crises interactions per established guidelines and procedures, which may result in referrals to the Veteran's Crisis Line or necessitate coordination with emergency services. Follows all established procedures to identify potentially fraudulent activities and completes all actions to appropriately refer any potential incidents for review and action. Performs fiduciary related works including but not limited to, providing comprehensive status updates using mandatory scripting requirements. Identifies situations with public affairs implications or issues of such complexity or magnitude to warrant referral and refers them to superiors or other organizational elements Performs fiduciary related works including but not limited to, providing comprehensive status updates using mandatory scripting requirements. Secures potential claim effective dates by initiating intent to file actions and completing required requests for application activities for basic inquiries of VA benefits. Identifies situations with public affairs implications or issues of such complexity or magnitude to warrant referral and refers them to superiors or other organizational elements. Work Schedule: Monday through Friday 6:00am-6:30pm (actual times to be determined) Compressed/Flexible: Available Telework: Not Available; this is a remote position Remote: This position is 100% remote. Position Description Title/PD#: Legal Administrative Specialist (Fiduciary Call Center)(CTAP Only)/ PD41384A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 12/15/2025. GRADE REQUIREMENT: To receive CTAP selection priority, your grade level upon Reduction in Force must be at least 9 with promotion potential of at least GS-09. MINIMUM QUALIFICATIONS GS-09: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Specialized experience is defined as as experience explaining legal provisions, reconciling discrepancies, and resolving issues related to benefit processing (e.g., obtaining benefits, benefit payments, payment interruptions, etc.) to persons from a wide variety of backgrounds. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have: a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is mostly sedentary. The incumbent will be required to talk for long periods of time which occasionally puts a strain on the throat/vocal cords. There are no other special physical demands required to perform the work. There may be some walking, standing, and carrying of light items such as papers, books, and files from one location to another. Extensive use of a computer and a telephone with a headset are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/

How to Apply: Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/15/2025 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12801291. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit. https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Click here for instructions on viewing your application status.

Application Deadline: 2025-12-15