Job Summary
The Lease-Up Property Operations Manager reports to a Division Senior Vice President and provides support with acquisition and development properties in lease-up across all markets in which MAA operates. Primary responsibilities include preparing and providing ad-hoc on-site management, on-boarding, and training of lease-up properties and staff to ensure integration and operational performance. Travels frequently (up to 75%) to support on-site operations of multiple properties in lease-up.
The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Embracing opportunities
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Collaborates with property operations, asset management, and corporate teams to ensure all operational responsibilities and implementation task (e.g., marketing, branding, signage, systems) are completed to support each new property in lease-up.
Contributes to and supports recruiting efforts to fully staff and on-board lease-up properties in collaboration with Talent Acquisition in Human Resources and regional operations management.
Collaborates with Talent Development in Human Resources to identify and address supplemental training needs that align with MAA policies and brand standards.
Coordinates and executes property transition logistics, including event planning, resident communication, and collateral materials on closing and grand opening days.
Travels to be on-site during property acquisitions and grand openings of development properties to support on-site teams and residents.
Supervises on-site staff, including hiring, training, supervision, coaching, and counseling at properties in lease-up as the acting property manager during staffing vacancies or extended absences. Communicates and manages performance to productivity standards to maximize lease-up property and team performance to achieve revenue, occupancy, and lease-up stabilization goals. Assists with onboarding and transitions on-site leadership to named property manager.
Contributes to proforma budget development and management and ensures expense control.
Collaborates with Marketing to support custom lead generation and management strategies for any lease-up property and the local market and peer competitors.
Monitors, audits, and visits lease-up and acquisition properties on an on-going basis to address challenges, review performance, and identify unique support needs in collaboration with the regional operations management of the market.
Supports Open Arms and other initiatives that demonstrate and enhance MAA corporate culture.
Inspects lease-up property aesthetics regularly for quality and opportunities for improvement to ensure safety, curb appeal, resident appreciation, and readiness of available units for lease.
Participates in the due diligence process during acquisitions, including file audits and unit walks, and reports findings to the Transactions team.
Supports repositioning properties on an as needed basis with additional training or property specific needs.
Performs other related duties as assigned to meet the needs of the business.
Required Qualifications
5-7 years of property management experience and a bachelor’s degree required, or an equivalent combination of experience and education
Supervisory/management experience required
Valid driver’s license from the state of residence required
Preferred Qualifications
Experience with property acquisitions, developments, and lease-ups strongly preferred
Knowledge, Skills, and Abilities
Knowledge of apartment management laws and regulations at the federal, state, and local levels (e.g., Fair Housing)
Project management knowledge and skills to plan, organize, coordinate, execute activities within set deadlines
Supervisory and leadership skills to delegate and manage the performance of others, including coaching, counseling, and development
Sales management and marketing knowledge, skills, and abilities to sell products and services to new and existing customers
Skill in adapting to different working environments and situations quickly
Business and financial acumen to manage and control expenses
Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
Skill and ability to communicate verbally clearly and concisely and in writing
Critical thinking and problem-solving skills
Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
Ability to maintain confidentiality and maintain appropriate discretion
Ability to travel frequently (up to 75%) by automobile and/or commercial aviation for extended periods
Physical and Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.