Learning & Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Look up and you'll find us, an avant-garde hotel on the top 30 floors of the Guangzhou International Finance Centre building, high above the Pearl River. Inside, you’ll discover an architectural masterpiece including a sky-lit atrium, seven stylish restaurants and lounges including Michelin-starred Yu Yue Heen, and a cloud-level infinity pool. Guangzhou is a famous culture city and a splendid tourism city with a history of more than 2,200 years and a homeland of overseas Chinese as well.It enjoys the name of "Flower City" as the superb geographic and climatic conditions in the South contributed to the natural beauty here. Apart from being the starting point of the "Maritime Silk Road", Guangzhou is the key city in the Guangdong-Hong Kong-Macao Greater Bay Area.It plays an significant role in the opening and reform of China, making great contribution to the economic and cultural exchange and friendly contacts between China and the rest of the world and demonstrating everlasting prosperity. Here, you will discover more other than fun!

我们在寻找培训与发展经理，需要你对工作具有热情，热爱你所从事的职位。

加入我们：

广州四季酒店位于广州国际金融中心主塔楼顶部30层，矗立于风光旖旎的珠江河畔。酒店设有344间奢华客房及套房，透过房间的全景落地窗幕，可纵览城市天际线的旖旎风光，仿若置身“云端之上”。共7间餐饮营业点，包括一间米其林一星中餐厅及一间米其林指南入选餐厅，是城中体验美酒佳肴、完美服务和社交氛围的时尚聚点。

工作职责：

• 定期根据集团“培训水平标准”考核酒店的培训状况及成果。
• 与质检经理合作，以员工的实际工作表现与标准之间的差距为基准来进行培训需求分析。
• 确保给员工提供必修培训课程，并确保员工按照政策完成该课程。
• 协助人力资源与企业文化总监及策划委员会开展以下领导力培训。
• 宣传推广培训课程及其他学习项目。
• 组织管理培训生项目的甄选，并根据标准，与策划委员及部门经理合作以确保管该项目的顺利开展及完成。
• 与质检经理合作开展“部门培训员”项目，指导部门培训员使其适应并胜任该工作职责。
• 制定年度培训预算，并确保所有的培训课程、学习项目及资源都参照预算进行。
• 按照分析的培训需求来制定月度、季度及年培训计划并及时与酒店各个部门分享。
• 负责协调及安排员工店内及店外的交叉培训。

工作要求：

• 两年以上培训相关工作经验。
• 具备成人培训技巧或在类似职位的工作经验。
• 有管理多元化团队的经验。
• 有酒店运营部门工作经验优先。

加入我们你能够享有：

• 建立一个长期的、全球性的职业发展机会。
• 最优秀的行业培训。
• 免费入住四季酒店，餐饮折扣优待。
• 红利分享及优厚的工资。
• 年度员工派对/社交和体育活动。

We are looking for Learning and Development Manager who is passionate about work and loves the position they take on.

Join our team

Four Seasons Hotel Guangzhou occupies the top 30 floors of the main tower of Guangzhou International Finance Center, standing by the scenic Pearl River. The hotel features 344 luxurious guest rooms and suites. Through the full-panoramic floor-to-ceiling windows in each room, guests can enjoy a sweeping view of the city skyline, feeling as if they are "above the clouds". It has 7 F&B outlets in total, including one Michelin One-Star Chinese restaurant and one Michelin-recommended restaurant. It is a stylish gathering spot in the city for exquisite food and wine, perfect service, and a vibrant social atmosphere.

Responsibilities

• Benchmark the learning function with Corporate Learning Success Levels regularly.
• Partner with Quality Assurance Manager to determine performance gaps and conduct learning needs analysis on the regular basis.
• Ensure all compulsory training programs are conducted according to corporate policy.
• Assist Director of P&C and Plan Committee in conducting leadership competency trainings.
• Market the learning function’s programs and initiatives.
• Organize Manager in Training (MIT) Program selection and coordinate with PCs and department heads to ensure the program takes place as per the standards.
• Partner with Quality Assurance Manager to coach and develop Designated Trainers (DT) in their role and responsibilities.
• Create and adhere to an annual budget for all training programs, initiatives, and learning resources.
• Prepare and produce monthly, quarterly and yearly training calendars that reflect performance gaps and learning needs.
• Responsible for external cross training coordination.

Preferred Qualifications and Skills

• Minimum of 2 years work experience in learning & development function. Experienced in adult learning or a similar environment.
• Experienced in managing diverse cultures.
• Experience in hotel operation is preferred.

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