Lead Specialist - Survey Administration

Company:

Marsh

Description:

We are seeking a talented individual to join our Remuneration Data Solutions (Career) team at Mercer. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office                                                                         

Lead Specialist – Survey Administration (D1)

What can you expect?

The purpose of this role is to work independently, on routine work for markets. The key accountabilities of this role will be to perform quantitative and qualitative analysis on client products and internal projects, ensuring high quality and on-time delivery.

We will count on you for:

• Data / Survey Analysis:
  • Perform comprehensive analysis of client data to ensure accuracy and completeness.
  • Utilize advanced Excel functions including VLOOKUP, PivotTables, and statistical formulas (like count, sum, mean, median, mode, countif, etc.) proficiently.
  • Demonstrate the ability to interpret data effectively, identify gaps, and recognize emerging trends.
  • Review and analyse statistical reports, providing insightful recommendations; experience in Compensation & Benefits is preferred.
  • Produce data analyses and prepare statistical reports for publication purposes.
  • Maintain and update data collection documents and reporting materials.
  • Liaise with consultants to confirm participation and validate data integrity.
  • Comply with all established standards and guidelines relevant to the line of business.
  • Take ownership of assigned tasks and ensure their timely completion.

• Project management
  • Overseeing survey project plans and ensuring adherence to deadlines
  • Coordinating activities with various project stakeholders
  • Communicating project status updates to both internal and external parties
  • Collaborating in discussions to resolve moderate issues (e.g., field or result discrepancies) while identifying potential risks
  • Demonstrating capability in Root Cause Analysis and managing client escalations
  • Contributing to resource allocation decisions
  • Conducting project and technical peer reviews
  • Ensuring project execution aligns with established standards and procedures
  • Engage actively in the execution of multiple projects annually.
  • Support process documentation efforts and participate in the evaluation of software tools as necessary.
  • Identify and recommend appropriate tools for specific work products to enhance efficiency and quality.
  • Prepare, document, and regularly update Standard Operating Procedures (SOPs) to ensure consistency and compliance.
  • Conduct thorough peer reviews of all survey work prior to market release to maintain high standards and accuracy.

What you need to have: 

• Graduate (any stream)
• Minimum 4 years’ experience in survey management

• Experience in similar kind of work, statistical analysis (Mean, Median, Percentile, Percentage etc.) or related field preferred
• Strong communications skills (verbal and written)
• Proficient with Microsoft Office Suite; Advance excel formula (like pivot tables, slicer etc.) to review & analyze data
• Problem solving skills
• Team Player

What makes you stand out?

• Excellent Communication Skills both written & verbal
• Executive presence that conveys composure and confidence in all situations
• Strong analytical, research and problem-solving skills, attention to details
• Good Knowledge on Total Rewards (Good to have)
• Knowledge of Python & SQL (Good to have)

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.