Lead Services Specialist - Customer Contract Management

Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities :

• Providing the necessary support in service maintenance contracts collection and upload within defined timelines and linearity - Opportunity mapping (Quarterly, Monthly) Funnel creation and communication, Periodic Follow up on progress on opportunity closure, Evaluating the reasons of non-progress and highlighting the risks, tracking contract loadings, deviations, rejections, PDs, and other Contract related Open Items.

• Responsible for Extended warranty and Provisions, IB Reconciliation and clean-up, Non MSA billing and VCP calculations.

• Publish Dealer rev reports and Track GW and SSAs performance

• Be part of region reviews -Maintain a ready reckoner/ dashboard for quick and easy view and interpretation.

• Analyze data and trend and provide recommendations related to Price gain, Capture rates etc. for PSR for global reviews

• Should execute within well-defined operations framework which is a step-by-step sequence of standard operational tasks that need to be followed to achieve the result.

• Self-driven and Accountable for the quality and timely completion of work

• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information asks questions and checks for understanding.

Required Qualifications:

• This role requires at least 6 years of experience in the Services & Customer Contract Management. Knowledge level is comparable to a bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. 

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Additional Information