Lead CX/UX Designer

Job Identification 

Business title: Lead CX/UX Designer  

Department: Digital Experience Group (DXG) 

Location: Hybrid 

Supervisory Relationships 

Reports to: Director, CX/UX Design 

Supervises: This position has no direct line supervisory responsibilities.     

About the Team 

Wolters Kluwer’s Digital Experience Group (DXG) creates products and solutions for its business divisions which serve professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG sectors around the world. Our UX team collaborates closely with cross-functional product teams to solve complex customer and business problems in ways that our customers love, while also working for our business. 

About the Role 

The Lead CX/UX Designer is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer’s Health Language portfolio and will be responsible for ensuring high quality output and alignment with business strategy. The Health Language applications are use-case specific workflow tools to help expedite the authoring, mapping, design and review of healthcare data. As the industry transitions to a value-based care model, we are committed to breaking down barriers and fostering trust through our Health Language offerings. Our products support both payers and providers, ensuring accurate billing and coding at the point of care. This role requires the ability to dive into product technical details, user journey mapping and flow diagrams to inform product features that can help our provider, vendor and health plan clients achieve their business and patient outcomes.  

This role also works in close collaboration with our DXG Centers of Excellence (CoEs), product management, content and technology teams, applying proven UX research and design practices and principles including leveraging our Product Design System and incorporating customer insights/data to develop optimal solutions that drive competitive advantage. This role requires a creative, energetic and adaptable problem-solver who can navigate complexity, act as a liaison among cross-functional teams and work quickly with high quality and consistency. The team needs a proactive strategic thinker who is extremely hands-on and has the ability to drive all aspects of UX research and design.  

Essential Duties and Responsibilities  

Strategy: 

• Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions  

• Foster collaborative relationships with product teams and technology partners 

• Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customers 

• Lead/co-lead visioning workshops with multidisciplinary teams of business, technology, content and user experience roles to shape strategic plans 

Design: 

• Translate ideas into concepts, user flows, wireframes, mockups and prototypes that lead to intuitive user experiences for products in the Health Language portfolio 

• Work with cross-functional teams to define, improve and implement UX research and design best practices and processes 

• Work directly with development groups to ensure accurate implementation of designs 

• Manage multiple projects at various stages and prioritize tasks 

• Use and contribute to the Wolters Kluwer Product Design System to ensure consistency, efficiency and scalability 

Research: 

• Identify research opportunities and appropriate research methods based on business objectives 

• Develop research plans collaboratively with the Product Manager and other team members 

• Lead research projects from start to finish, conducting research yourself and enabling product teams to get involved 

• Deliver actionable insights that are well-reasoned and presented with a high degree of quality 

Job Qualifications 

• 10 years of experience working as a UX designer – ideally within an agile environment 

• Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field 

• Familiar with principles of Lean Product and Lean UX 

• Have a deep understanding of typography, color, layout and motion design principles 

• Passionate about design, emerging technologies and problem solving 

• Understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience with value-based care models and health language offerings is desireable but not required 

• Hands-on experience with Electronic Health Records (EHRs) and API integration  

• Familiarity in interoperability standards and protocols, ensuring seamless data exchange across diverse healthcare systems is desireable but not required 

• Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism 

• Excellent English verbal and written communication skills 

• Ability to build trusted relationships and act as a liaison among the UX, product and technology teams to ensure standards of excellence are met 

• Experience working in distributed, collaborative teams 

• Ability to work with limited guidance and make decisions independently is a must 

Technical Skills 

• Experience working with design systems and familiar with creating UX patterns 

• Experience adhering to WCAG compliance and standards 

• In-depth knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data 

• Mastered design software such as Figma and Adobe Creative Suite 

• Knowledge of agile software development processes and experience with requirements management and complex projects 

• Work with the Microsoft Office Suite (Word, Excel, PowerPoint) 

• Solid understanding of HTML5 and CSS3 

Your Portfolio 

• Your portfolio should demonstrate a track record of developing useful and intuitive interfaces for complex online applications 

• You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes 

Are you ready to shape the future of healthcare solutions? 

As a Lead CX/UX Designer on our Health Language portfolio, you’ll tackle complex challenges that improve trust, accuracy and efficiency at the point of care. Your work will break down barriers in the healthcare industry, driving innovative products that streamline coding, billing, and care delivery. 

Collaborate with Centers of Excellence, product management and technology leaders to design solutions that deliver measurable impact and a competitive edge. This is a unique opportunity for a creative, forward-thinking problem solver who thrives in fast-paced environments and is passionate about design, emerging technologies and transforming the healthcare ecosystem. 

If you’re looking to grow your career while making a tangible difference in healthcare, we want you on our team. 

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html