Large Corporate Client Executive - Dutch or Italian speaker

ABOUT US: 

Cigna Healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health. 

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. 

POSITION SUMMARY:

Within the employer health benefits segment this role will work alongside the client management team supporting them in managing their client and broker relationships.  This position requires consultative thinking when decisions are needed in real time and for brokers or clients. These decisions or explanations may include how benefits are administered across platforms, the intricacies of specific products and how our networks work. The person in this role must be able to balance capability with client desire and set expectations appropriately with new and existing clients

In addition to the above providing client and broker support in the areas of service, maintenance and penetration. Responds to moderately complex inquiries, solving problems, and ensuring client satisfaction with products and service. Coordinates with client management to ensure needs are met and potential problems are averted. Keeps client management informed of account status and opportunities for expanded business.. Completes day-to-day Client Account Support tasks without immediate supervision

DUTIES AND RESPONSIBILITIES:

• Demonstrates thorough business knowledge about product and service offerings and supports rollout of organisational initiatives
• Exercises consultative thinking when decisions are needed in real time and for brokers or clients
• Responsible for resolving complex inquiries, delegated tasks, solving non-routine problems, and ensuring satisfaction with products and service for the Large Corporate Client Management team.
• Develops an individual relationship with and interacts directly with strategic clients and brokers
• Might be required to travels alongside Client Manager to attend and present topics in internal and external client meetings
• Organises and facilitates the WebEx for Client or Broker meetings
• Provides point of contact back up telephonic and email support for client manager
• Provide response to emails and/or voicemail within 24 hours
• Compliance with all mandatory training to broaden knowledge base and gain expertise. Completed on time by deadlines and with expected passing requirements
• Day to day administrative tasks
• Will work as a Cigna Global broker advocate as an internal partner to support a high broker touch points
• Supports all ad hoc Client Management Salesforce.com reporting requests.
• May act as a technical resource that will create and maintain training materials.

ROLE REQUIREMENTS/ATTRIBUTES FOR SUCCESS

• Demonstrated solid performance in a client or customer facing role for at least 2 years
• Fluency in Dutch and English, or Italian and English, is essential for this role.
• Highly responsive, ability to work in a fast-paced environment, resourceful, anticipates needs, nimble learner
• Advantageous to have knowledge of Cigna products and administrative processes
• Excellent verbal/written communication and data presentation skills
• Thorough understanding of multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, Outlook)
• Demonstrated mastery of written and verbal communication skills and critical thinking
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Capable of prioritising workloads to achieve/exceed tight deadlines