Provide high level technical support to International service zones teams, including liaising with Engineering teams to manage technical escalations.
Drive continual improvement in service productivity.
Provide Technical Training to Field Service teams and Customers
Provide Applications Training to Customers in zones.
technical support of our L1 Field Service Engineers, L2 Support Engineers and Customers on RP products, supporting escalations resolution throughout the International region where needed.
Complete installations of synthesis modules and cyclotrons all across International sub-Zones
Provide User applications training and support all across International sub-Zones
Participate to NPIs (New Product Introduction), influence Engineering Teams on “designing for service”.
Technical support for first in country NPI installations.
Define, and deploy action plans to improve quality, reliability, and customer satisfaction for our RP products.
Drive service productivity, and service labor cost reduction by identifying opportunities to increase Field expertise, and improve productivity of service in zones.
Provide Technical training online and in-person to our Field population and Customers.
Foster a community of L2 Technical Experts across the International Region by providing timely technical information and supporting continuous learning
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Radio Chemistry background and work experiences
Degree in Engineering, chemistry Engineering or similar
At least 8 years’ experience in RP products servicing (synthesis modules , cyclotrons , hot lab equipment's), with advanced knowledge on remote support.
Proven leadership skills (experience successfully managing projects/issues)
Fluent English Language (spoken & written).
Willingness to travel to deliver on site service support, service and Users application training
Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others
Demonstrated capability of leading / coaching teams of technical experts.
Be customer focused.
Be open for challenges and for coaching.
Understanding of the service activities in the Medical business & be knowledgeable of service tools.
Change agent with energy, passion & enthusiasm to drive change
Demonstrated effective interpersonal, teamwork & networking skills
External Focus: Understanding customer needs, marketplace dynamics, industry trends, & the competitive landscape in the industry/function & considering the external impact of service business activities & decisions on the external environment
Demonstrated ability to work within a cross functional, multi-cultural, global organization
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Relocation Assistance Provided: No