Job Description

Contract: Full time, Fixed term contract for 3 months

Team: Nomadic

Office Location: 1st Floor, 95 Gresham Street, London EC2V 7NA, United Kingdom OR 7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom

The role:

The Knowledge Assistant will be responsible for creating client-facing deliverables and will perform a critical role in supporting the operations teams globally. This role will include a range of responsibilities and is pivotal in ensuring that Nomadic operates efficiently and clients are provided with clear, up to date and accurate information.

What your day will look like:

Researching tasks as delegated by Manager / Senior Consultant/ Supervisor
Conducting research to identify updated visa services and fees
Creating Order Packs for new visas
Updating existing Order Packs to account for changes in process and requirements
Updating visa services, application packs, and fees directly in the CRM
Ensuring that Order Packs are consistent in style, format and verbiage
Working with others to streamline visa services in the CRM
Work closely with other areas across the business to support ongoing improvements
Maintain deep content knowledge on all aspects of Nomadic’s business process to complete orders, systems capabilities and company policy and procedure
To undertake all other reasonable duties / additional projects as requested by the Manager / Senior Consultant/ Supervisor

The team:

Nomadic is an online knowledge-driven technology solution that simplifies complex global business travel and short-term visa processes. By combining the unmatched legal knowledge of Fragomen, the world’s leading provider of immigration services, with dynamic digital data collection, Nomadic’s unique automated pre-trip compliance assessment delivers accurate results for travelers, ensuring compliance with global regulatory requirements, including immigration, social security and tax.

Our global teams operate in a fast-paced, forward-thinking environment, providing exceptional client service, tailored guidance, and logistical support with consular filing in multiple jurisdictions.

What we are looking for:

Essential criteria:

Be able to research effectively on your own to find answers to more complex or unique cases
Ability to follow the instructions of senior members of staff
Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
Proven ability to generate clear, well-organized written work and able to effectively express oneself verbally in an articulate and polished manner
Strong listening skills
Accurate work style; focus on details

Preferred skills:

Any second languages would be beneficial

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

Competitive Salary: We offer salaries that reflect your skills and experience
Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.