Junior IT Help Desk Technician at Theswiftgroup

The Swift Group is a privately held, mission-driven and employee-focused services and solutions company headquartered in Reston, VA. Our capabilities include Software Development, Engineering & IT, Data Science, Cyber Enablement, Logistics, and Training. Founded in 2019, Swift supports Civilian, Defense, and Intelligence Community customers across the country and around the globe.

We are seeking a Junior IT Help Desk Technician in Reston, VA.

Job Details:

As the Junior IT Help Desk Technician, you will provide technical support and assistance to end-users regarding hardware, software, and network-related issues. This entry-level role is essential for maintaining smooth IT operations and ensuring user satisfaction.

Respond to user inquiries via phone, email, or ticketing system
Troubleshoot and resolve hardware, software, and connectivity issues
Install, configure, and update software and operating systems
Assist with password resets, account access, and basic security protocols
Maintain inventory of IT equipment and supplies
Document issues and resolutions in the help desk system
Escalate complex problems to higher-level support or specialized teams

Requirements:

Strong communication and customer service skills
Basic understanding of computer systems, networks, and software
Familiarity with Windows and/or macOS environments
Ability to follow procedures and document work clearly
Time management and multitasking abilities
Candidates must be US citizens with the ability to obtain and maintain a security clearance

Desired Experience:

Minimum 1+ years of relevant experience
High school diploma or equivalent
Associate’s degree in IT Field or IT certifications like CompTIA A+ are a plus but not required
Prior experience in tech support or customer service is helpful but not required

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The Swift Group and Subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Pay Range: $49,996.80 - $290,004.00

Pay ranges are a general guideline and not intended as a guaranteed and/or implied final compensation or salary for this job opening. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, work experience, education, certifications, Federal Government contract labor categories, and contract wage rates.

At The Swift Group and Subsidiaries, you will receive comprehensive benefits including but not limited to: healthcare, wellness, financial, retirement, education, and time off benefits.