Junior Helpdesk Technician, 6-month contract

This is a temporary, 6-month contract role.

The Junior Service Desk Technician is responsible for the support of all end-user technologies that empower Telesign employees to perform their daily work. The successful candidate will be proficient in the technologies detailed below, have excellent communications skills and a focus on providing superior customer support.  This is primarily an on-site role.

Key responsibilies

• Support all employee on-boarding activities including account creation, assignment of access rights, laptop configuration and software installation.
• Provide deskside and remote support and troubleshooting to Telesign employees; diagnose and resolve end-user network or local printer problems, software and hardware issues.
• Collaborate with other operations staff (systems administrators, network engineers, DBAs) when necessary to ensure Telesign staff have the services needed to perform their jobs.
• Regular reporting on local activities and plans
• Hands/Feet support of local file servers, server room, office networks, wireless access points, office security system, etc.
• Escalating issues when needed to the proper team or subject matter expert.

Essential Requirements

• English proficiency
• 0-2 years supporting users, both deskside and remote
• 0-2 years supporting Windows and Mac operating systems
• Active Directory - assigning membership, user and computer account management, and basic understanding of basic scripts

• Office 365
• Global Protect client or similar
• OKTA or similar SSO/SAML platform
• JAMF and Intune or similar endpoint management platform
• Experience supporting Teams and Zoom or similar UCaaS platforms
• Experienced working with the JIRA or similar ticketing system
• Ability to perform general maintenance duties including but not limited to, basic hardware repair, workstation setup, etc.

Preferred Skills

• Powershell scripting or any programming experience
• Automation experience
• Administration of any toolsets like JIRA, O365, Zoom, SharePoint….
• Any certifications in the tools listed above

We are offering

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.
• And much, much more...

About Telesign

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications. 

Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.