đThis is a remote position in Croatia
Weâre Sendcloud â Europeâs #1 shipping platform for e-commerce. We help online retailers, marketplaces, and fulfillment companies scale their operations and deliver standout shipping experiences. Over 25,000 e-commerce businesses trust us to simplify and supercharge their shipping. And weâre just getting started.
Weâre on the lookout for a proactive and collaborative Junior Customer Success Manager to join our growing Customer Success team. Your mission? To ensure our German and Austrian customers get off to the best possible start with Sendcloud and drive real, measurable impact during their first six months.
Youâll act as both a product expert and opportunity hunterâremoving friction, unlocking features, and creating pathways for success. Youâll work cross-functionally with Marketing, Sales, Customer Service, and Product to ensure that our customers (and our CSM team!) are fully enabled to succeed.
Enable and activate new customers during their critical first six months, ensuring smooth onboarding and product adoption. Provide excellent onboarding through calls, meetings, e-mails or onsite visits.
Proactively identify growth opportunities and surface them to our commercially focused team for follow-up.
Serve as a key connector across teams:
With Sales: ensure seamless onboarding and customer handover.
With Marketing: provide customer feedback, support campaigns, launch new features, and host webinars.
With Customer Support: step in on escalations involving feature enablement or complex setups.
With Product: be the voice of the customerârelay insights and feedback, support feature releases, and shape roadmap decisions.
Bachelor's degree
2+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce
A passion for customer success with strong relationship-building skills
Commercially driven mindsetâexperience with upsell, renewals, or opportunity spotting
Comfortable navigating complex setups and cross-functional challenges
Fluent in German and English
Youâre based in Croatia and are eligible to work there
đ© No bullshit: Honest, transparent, and realâeven when itâs tough.
đŻ Grow & Win: Always learning, always improving.
đ Have fun: Be yourself and enjoy the ride with a team thatâs got your back.
A flexible hybrid working model and a dedicated 500⏠budget to set up your home office đ
An additional bonus agreement based on team performance
After 3 years of employment, you get a sabbatical of 4 weeks from us
Keep growing with a study budget of âŹ2000,- per year!
Pension scheme
Access to many different discount programs, shop til you drop! đ