ITSM Automation Engineer - Remote

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock.  You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. 

That’s Nice, But What’s the Job?

As an IT Engineer in IT Systems Operations, you will play a key role in developing automation workflows, optimizing infrastructure tools, and driving operational efficiency across the organization. You will implement AI-powered solutions that integrate with our enterprise systems to deliver workflow automations that improve productivity, processes and decision-making. This position blends automation design and development with systems engineering, focusing on enhancing IT operational processes and supporting enterprise-grade tools.

In long, our Engineer, Systems Operations are responsible for:

• Build AI-enabled workflows, prototypes, and tools that improve productivity and decision-making.
• Collaborate with IT operations teams to analyze existing workflows and identify opportunities for AI-driven automation with existing IT systems.
• Design, develop, and deploy automation scripts and tools to replace manual tasks and improve service delivery.
• Develop and maintain integrations between CRM, ITSM, and other enterprise applications using APIs, web services, and connectors.
• Write and document clean, efficient, and maintainable code using JavaScript, Python, API, and related technologies.
• Partner with business stakeholders to identify automation opportunities, document requirements, and iterate rapidly on solutions
• Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
• Monitor and optimize automated processes for performance, reliability, and scalability.
• Collaborate with IT process owners, operations, and cybersecurity teams to identify automation opportunities and enforce best practices.
• Act as a subject matter expert and escalation point for tooling-related issues.
• Work with project teams and business stakeholders to understand and document operations procedures
• Provide training and support to IT teams with new automation tools and best practices.
• Stay current with emerging technologies and recommend innovative solutions to enhance IT operations.

So, What Kind of Folks Are We Looking For?

• Strong analytical and problem-solving skills.
• Strong attention to detail and commitment to quality assurance.
• Excellent communication and collaboration abilities.
• Ability to manage multiple priorities and deliver high-quality results under tight deadlines.
• Proactive, customer-focused mindset with a passion for innovation and continuous improvement.
• Self-starter with a curious and strategic mindset.

The Specifics

• Bachelor's degree in Computer Science, Information Technology or 5+ years of experience in IT systems engineering, IT operations, or ITSM platform development.
• Proven expertise in APM, On-Call, IAM, and ITSM concepts, with hands-on experience in platforms such as DataDog, Splunk On-Call, Okta, and FreshService highly preferred. Strong proficiency in scripting languages (PowerShell, Python, JavaScript, Bash).
• Hands-on day-to-day experience with AI development tools (Copilot, Cursor, Claude).
• Experience with REST/SOAP APIs, web services, and system integrations.
• Familiarity with ITIL framework and ITSM best practices.
• Understanding of CI/CD pipelines and DevOps principles.
• Experience working with public cloud platforms (Azure, AWS, GCP).
• Experience with workflow engines, orchestration tools, and RPA platforms (e.g., UiPath, Automation Anywhere) is a plus.
• Certifications in ITSM platforms and ITIL Foundation are highly desirable.
• Occasional Sunday work for upgrades/maintenance
• Participates in on-call rotation

So What About the Perks? Perks matter

• Work From Home. Feel free to rock the casual wear while still being camera ready.  You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!