IT Support Specialist - Intern

Main Responsibilities: 

User Support & Incident Management 

• Provide first-level technical support through Jira ticketing system 

• Ensure timely resolution of IT issues and user requests 

• Assist non-technical users with clear and patient communication 

System Administration 

• Install, configure, and maintain Windows operating systems and productivity tools 

• Support user identity and access management across Azure Entra ID and Microsoft 365 

• Monitor and troubleshoot network performance, VPN access, and system policies (Meraki) 

• Perform basic administration and maintenance of SaaS tools. 

• Apply basic information security practices (access control, encryption, MFA, policies) 

• Help maintain a secure and compliant IT environment 

Device Management 

• Utilize IT management tools (Intune, Jamf, Snipe-IT) for deployment and lifecycle management 

• Assist in inventory and asset management across the company 

• Participate in user onboarding/offboarding processes 

Documentation & Process Improvement 

• Maintain organized IT documentation in Confluence (how-to guides, configurations, processes) 

• Collaborate on automation and infrastructure improvement initiatives 

• Stay current with IT operations and cybersecurity best practices 

Vendor Management 

• Maintain and organize the IT room and equipment 

• Coordinate with external vendors for IT equipment and technical projects 

• Assist in procurement and implementation of new IT solutions 

 

 

Requirements: 

Availability for occasional on-call support outside business hours is a plus, but not mandatory. 

Education & Knowledge 

• Ongoing or completing studies in IT, Computer Science, Systems Engineering, or related field 

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) 

• Knowledge of operating systems (Windows/macOS) and hardware components, troubleshooting knowledge 

Technical Skills 

• Familiarity with Microsoft 365, Entra ID, and common admin interfaces 

• Interest in learning about endpoint management platforms (e.g., Intune, Jamf) is appreciated. 

• Familiarity with or willingness to learn ticketing systems (e.g., JIRA). 

Communication Skills 

• Proficient English verbal communication skills 

• Excellent interpersonal abilities to support diverse users 

Professional Attributes 

• Strong organizational skills and attention to detail 

• Excellent interpersonal and communication abilities 

• Proactive mindset with ability to manage multiple tasks simultaneously 

• Eagerness to learn and grow in a fast-paced startup environment