IT Support Specialist

Agile Space Industries is seeking an IT Support Specialist for onsite support in Durango, CO. The IT Support Specialist provides Tier 1/2 technical support across engineering, manufacturing, and administrative environments. This role is responsible for troubleshooting hardware and software issues, supporting identity and access management, maintaining endpoint security compliance, and ensuring users remain productive across a multi-site aerospace organization. The IT Support Specialist works closely with Systems Administrators, Network Engineers, and Security/GRC personnel to uphold reliability, security, and compliance with ITAR, NIST SP 800-171, and CMMC requirements.

 

Responsibilities: 

• Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot Windows 10/11, Microsoft 365, VPN access, and network connectivity issues.
• Image, configure, deploy, and maintain endpoint systems following standardized procedures.
• Support onboarding/offboarding workflows, including account creation, MFA setup, and access changes.
• Maintain accurate asset inventory and assist with hardware lifecycle management.
• Ensure endpoint compliance with patching, system hardening, and endpoint protection tools.
• Document technical procedures and contribute to the IT knowledge base.
• Assist in IT projects such as system upgrades, hardware refreshes, and new-site deployments.
• Escalate complex issues to Systems Administrators or Network Engineers as needed.

Required Qualifications:

• 1–3+ years of experience in IT support or related technical role.
• Strong understanding of Windows 10/11, PC hardware, and Microsoft 365 applications.
• Experience with Active Directory, user provisioning, MFA, and identity management workflows.
• Ability to diagnose and resolve hardware, software, and basic network issues.
• Excellent communication, documentation, and customer service skills.
• Ability to work on-site in engineering/manufacturing environments.
• Must be a U.S. Person under ITAR/EAR regulations.
• Ability to lift and move IT equipment as needed.

Preferred Qualifications:

• Experience in aerospace, defense, or manufacturing environments.
• Familiarity with NIST SP 800-171 or CMMC compliance requirements.
• Experience with endpoint security tools such as CrowdStrike or Microsoft Defender.
• Experience with device management tools such as Intune or Autopilot.
• Basic PowerShell scripting capability.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft MS-900.

Working Conditions:

• On-site role supporting production, engineering, and administrative staff.
• Participation in after-hours maintenance windows or on-call rotation may be required.
• Occasional travel to other company facilities may be required.

 

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Employment Type: Exempt

The expected salary range for this role is $50,000-$76,000 annually. Final compensation will be based on factors such as experience, skills, and internal equity, and is typically made within the midrange, rather than the upper end.

Work Schedule: Full Time

Location: Durango, CO

This position will remain open for at least two weeks from the posting date and will continue to accept applications until it is filled.

 

What You'll Love About Us:

Agile Space Industries offers exceptional benefits to support you and your family including generous health coverage, dental and vision plans, Flexible Time Off, parental leave, and a 401(k) with 100% company match up to 4%.

We are committed to creating a diverse work environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, region, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.

 

Don’t meet every single requirement? At Agile, we are committed to fostering a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You might be the perfect fit for this role or another opportunity with us.

 

Reasonable Accommodation

At AGILE, our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please submit a request to hr@agilespaceindustries.com.

Posting Timeline: This position will remain open for a minimum of five (5) business days and will continue to accept applications until the role is filled. Early applications are encouraged, as reviews and interviews may begin during the posting period.

Recruitment Notice: Agile Space Industries is not partnering with external recruiters or agencies at this time. Please do not contact our staff directly regarding open positions. All candidates must apply through our official application process to be considered.