IT Specialist

This is a fully remote role within the United States.

We’re looking for a proactive and detail-oriented IT Specialist to join our growing team. You’ll be the go-to expert for all things IT at Turquoise Health, ensuring that our employees have a predictable, seamless, and productive tech environment. From resolving everyday operational issues to driving future-state innovation and automation, you’ll play a pivotal role in supporting and scaling our internal technology ecosystem. 

We encourage everyone to apply for all open roles. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Responsibilities

User Support & Troubleshooting

• Provide responsive support for hardware/software issues (laptops, peripherals, video conferencing, etc.)
• Manage laptop maintenance and coordinate repairs or replacements as needed
• Handle password resets and account unlocks across multiple platforms
• Deliver internal tool training and onboarding materials to ensure team productivity

Documentation & Policy Management

• Draft, update, and maintain IT policies and how-to documentation
• Collaborate with People Team, Information Security, and leadership to align on compliance and clarity
• Maintain a central knowledge base of internal IT practices and processes

Planning & Innovation

• Contribute to IT roadmapping and long-term technology strategy
• Research emerging tools and technologies that could improve efficiency or reduce costs
• Collaborate with cross-functional leaders on IT-related needs and improvements
• Experience in an environment with a change management program

IT Operations & Asset Management

• Manage the company’s IT asset inventory (laptops, peripherals, etc.)
• Ensure device and operating system compliance across the org
• Oversee software license usage, procurement, and renewals

Deployment & Automation

• Lead software deployments across the company in collaboration with the People Team and Information Security
• Develop and maintain zero-touch deployment workflows and automation
• Build scalable provisioning systems to manage access control and user lifecycle

Event AV Management 

• Coordinate shipping, setup, and troubleshooting of IT Equipment for in-person company offsites and summits
• Manage AV tools and systems (ie. microphones, projectors, video conferencing, etc.) to ensure seamless hybrid experiences
• Provide on-site or remote support during live events to resolve technical issues quickly
• Partner with the People Team to anticipate technology needs and create playbooks for recurring events

Qualifications

• 1 – 3+ years in an IT Support, Systems Admin, or People/service-related role
• Strong troubleshooting skills across Mac/Windows operating systems and SaaS tools
• Experience with device management and automation tools (e.g., Apple Business Manager, Jamf, Kandji)
• Knowledge of identity and access management, SSO, and endpoint compliance
• Strong written communication skills; ability to create clear, user-friendly documentation
• Comfort with cross-functional collaboration and training non-technical audiences
• Bonus: Experience with scripting or workflow automation tools (e.g., Rippling Workflows, Zapier)

Bachelor’s degree OR equivalent experience/knowledge. We are happy to work with strong candidates with non-traditional educational backgrounds

Salary

The salary range for this full-time position is $100,000 - $115,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (they are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.