IT Service Desk Access Management Specialist

The IT Service Desk Access Management Specialist is responsible for creating, removing, and maintaining account permissions and access controls for our IT solutions and systems. This role supports Polaris’s worldwide IT operations, providing access management support to Polaris users with exceptional and professional customer service.  Responsibilities also include supporting employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation, where appropriate. The IT Service Desk Access Management Specialist participates in regular access management audits and ensures compliance with security policies and best practices. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Accounts operations for users provisioning and access management in IBMi, Active directory, SailPoint, and other services 

• Manage user accounts and Active directory information requests for additions, changes/corrections, and removals 

• Perform user access provisioning and de-provisioning for Joiners, leavers, and movers. 

• Process and troubleshoot user access requests, including capturing necessary authorizations and approvals 

• Perform accounts and access revocation when users’ roles change or the user is no longer affiliated with the organization 

• Contribute to the management of Active Directory groups and user attributes as necessary to control user access 

• Manage access control groups, object level access, and necessary approvals for transactions in Active Directory and IBMi 

• Maintain audit trail records for changes 

• Manage access approvals and records through ServiceNow 

• Contribute to continuous improvement of the service request workflow for the request routing to the appropriate approvers and fulfillment teams 

• Effectively communicate with customers and peers 

• Champion and maintain compliance with Polaris security policies and best practice directives 

• Foster relationships with employee and user data owners 

• Train other team members on new existing processes, being an escalation point of contact to provide internal team support 

• Collaborate with other IT support teams 

• Develop and maintain trend analysis and reporting through ServiceNow 

Process development, improvement, and automation 

• Innovate and suggest enhancements for accounts creation and access provisioning processes 

• Document processes and workflows with and without visual representation 

• Continually review existing processes for gaps and areas for improvement 

• Play an important role in the ideation, design, and development of automation for repetitive and time-sensitive processes, and eliminating human error factor 

• Participate in Identity and Access Management related projects 

• Evaluates process improvements in workflow and best practice using ITIL foundations best practice. 

SKILLS & KNOWLEDGE: 

Required Skills 

• Bachelor's degree in computer science, Information Technology, related technical field, or equivalent practical experience is required.  

• 3+ years of experience in Identity & Access management role. 

• Self-motivated, with the ability to work independently and/or collaboratively with remote peers required 

• Ability to multi-task and meet deadlines required 

• Excellent communication and collaboration skills to work with various teams.  

• Excellent customer service and Stakeholder management skills required 

• General or intermediate knowledge of Active Directory required  

• Previous experience providing access management support required 

• Experience using ServiceNow or similar issue-tracking systems required 

• Intermediate experience with Windows-based applications such as the Microsoft Office suite required 

• Demonstrated discretion while handling confidential or personal data required 

Preferred Skills 

• 2+ years of experience working in a corporate service desk setting preferred  

• 2+ years of experience participating in access management audits; gathering user populations and sampling evidence preferred 

• General understanding of large computing systems such as IBMi (AS400) preferred 

• General Understanding of GDPR (General Data Protection Regulation) and SOX (Sarbanes-Oxley Act) will be preferred 

• Identity related certifications (e.g. Microsoft Certified: Identity and Access Administrator Associate). 

WORKING CONDITIONS :  

• Standard office environment  

• Working in UK and US support hour shifts on a rotational basis may be required