IT Operations Specialist

ClickHouse is actively seeking an IT Operations Specialist to join our distributed team and play a vital role in keeping our technology infrastructure running smoothly while empowering our employees to work at their best. In this hands-on role, you'll manage application access, oversee device lifecycle operations across our remote workforce, and serve as a power user champion who creates training materials and shares productivity tips to help colleagues maximize their effectiveness. Our ideal candidate is a self-starter who thrives in a remote environment, balances technical operations with clear communication, and is passionate about both solving problems and enabling others to work smarter with the tools at their disposal.

Responsibilities include:

Access Management

• Provision and deprovision user access to applications and systems resources
• Maintain accurate records of user permissions and access rights
• Implement and enforce access control policies and security protocols
• Review and audit user access permissions on a regular basis
• Respond to access requests and resolve access-related issues in a timely manner

Device Lifecycle Management

• Coordinate onboarding processes including device setup, configuration, and deployment for new employees
• Execute offboarding procedures including device retrieval, data wiping, and asset inventory updates
• Maintain accurate inventory of all IT hardware and software assets
• Manage device repairs, replacements, and upgrades
• Ensure compliance with company security policies during all device transitions
• Provide remote support for device setup and configuration

IT Operations & Infrastructure

• Monitor IT systems and infrastructure for performance and availability
• Provide technical support and troubleshooting for hardware and software issues
• Document IT processes, procedures, and configurations
• Participate in IT projects and infrastructure improvements
• Collaborate with cross-functional teams to streamline IT operations
• Maintain vendor relationships for hardware, software, and service providers

Application Communication & Enablement

• Build and maintain a knowledge base of user guides and other quick-reference materials for current and newly onboarded applications
• Communicate application updates, new features, and best practices to end users
• Conduct enablement sessions and office hours as needed to help users maximize application effectiveness
• Identify opportunities to improve efficiency through advanced application features and workflows

What you bring:

• 2+ years of experience in IT operations, systems administration, or related role in a remote or distributed environment
• Start-up experience preferred
• Proven experience with user access management and identity management systems
• Power user proficiency with productivity suites (Microsoft 365, Google Workspace) including advanced features, shortcuts, and optimization techniques
• Expert-level knowledge of collaboration platforms (Slack) including workflow automation, custom integrations, and productivity features
• Strong understanding of Windows, macOS, and Linux operating systems
• Familiarity with identity and access management (IAM) and asset management tools and platforms (Okta, ConductorOne, Lumos, ZenAdmin)
• Knowledge of MDM (Mobile Device Management) solutions
• Experience with ticketing systems (Linear, GitHub)
• Ability to provide remote technical support and troubleshooting
• Proven ability to learn new applications quickly and discover advanced functionality
• Ability to explain complex technical concepts in simple, user-friendly terms
• Ability to prioritize and manage multiple tasks simultaneously across different time zones
• Excellent communication skills, both written and verbal, with a customer-service mindset
• Experience creating training content, user documentation, or enablement materials

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