Job Summary
We are seeking a highly skilled IT Operation Analyst with strong expertise in Product Lifecycle Management (PLM) and engineering application supports. The ideal candidate will ensure smooth operations of engineering applications, support PLM-related initiatives, and collaborate with local/global multi-cultural teams enabling digital transformation and continuous improvement, following Agile and ITIL best practices.
Key Responsibilities
PLM & Engineering Application Support
- Provide onsite and regional technical supports for PTC Windchill, Autodesk Vault and MCAD tools (Creo, AutoCAD, Inventor, SolidWorks).
- Troubleshoot and resolve issues related to PLM-CAD integration, data and workflow management, and user access.
- Support configuration for Windchill, Autodesk Vault and CAD.
- Support Windchill major/ minor upgrades including SIT/UAT/Hyper cares, etc.
PLM Customization
- Maintenance and support for Windchill modules: PDMLink, ProjectLink, PartsLink, MPMLink.
- Manage Change Management, Supplier Management (AML/AVL), Visualization Services (WVS), Workflow Management, and BOM Management.
- Execute data migration using multiple utilities.
Collaboration & Process Improvement
- Work with engineering teams to optimize PLM/CAD workflows, capture business requirements.
- Participate in global PLM and digital transformation initiatives, including upgrades, testing, and deployment.
- Identify issues and risks proactively, propose effective solutions, and ensure timely resolution to minimize business impact.
- Follow ITIL processes for incident, problem, and change management; apply Agile methodologies for issue tracking and devops activities.
- Coordinate with vendors and global IT teams for technical support and enhancements.
- Prepare and deliver regular management reports on system performance, incidents, and improvement initiatives.
Shift Requirement
- Flexible working hours to support global teams, including rotational shifts and occasional weekend or after-hours support during critical deployments or system maintenance.
Key Skills
- PLM and CAD Tools: PTC Windchill (12 and up), Creo, AutoCAD, Inventor, SolidWorks, etc.
- Database: Oracle, SQL
- Operating Systems: Windows, Linux
- DevOps Tools: ServiceNOW, Azure DevOps, GitHub
- Methodologies: Agile, ITIL
- Languages: English, Mandarin (Spoken and written)
Qualifications
- Bachelor’s degree in mechanical engineering, Computer Science, Information Systems, or related field.
- Minimum 5+ years in PLM and CAD support; experience with Windchill customization is must.
- Minimum 3+ years in product engineering and manufacturing IT supports in building technology and equipment industries such as industrial refrigeration, chillers, fire detection, fire suppression.
- Proven track records in supporting, troubleshooting Windchill modules such as Change Management, Supplier Management (AML/AVL), Visualization Services (WVS), Workflow Management, and BOM Management.
- Familiarity with PLM integrations and troubleshooting.
- Basic knowledge of IT infrastructure, cloud and operating systems.
- Strong communication skills and ability to work in a global multi-cultural team environment.
- ITIL and Agile certifications are an advantage.
Work Environment & Benefits
- Onsite role based in Wuxi, China; occasional travel for training or collaboration.
- Competitive salary and benefits package.
- Opportunity to work with advanced PLM, CAD, and IT technologies in a global organization.
- Professional development and exposure to global operations and projects.