IT Assistant

Get to Know Us

Since 1833, Svitzer has played a key role in global towage. While our fleet gets the job done on the water, it’s our shore-based teams that make sure everything’s ready to go. Whether you're supporting operations, technical, safety or logistics, you'll be part of a trusted, down-to-earth team that takes pride in doing things properly — together.

Are you passionate about IT and ready to learn? We’re offering an exciting opportunity for a motivated IT Assistant to join our Head Office in Balmain on a permanent full-time basis.

Why You’ll Want to Join Us

This IT Assistant role at Svitzer Australia offers a rare mix of hands-on technical work and exposure to innovative projects across offices and vessels. Based in the scenic Balmain head office, you’ll join a supportive, close-knit team that values learning and collaboration while gaining experience across diverse systems and technologies.

It’s an exciting time to join, with new regional and global IT initiatives creating opportunities for growth and development. If you’re looking to build your IT career in a dynamic, supportive, and forward-thinking environment — this role offers the perfect platform.

How You’ll Make a Difference

Reporting to the IT Manager, your key responsibilities will include:

• Provide IT support and troubleshooting for office and vessel systems across Australia
• Install, configure, and maintain hardware, software, and network equipment
• Assist with major IT incidents and contribute to regional and global IT projects
• Support telephony, mobile devices, printers, and audio-visual systems
• Monitor IT systems, identify issues, and take corrective action
• Manage IT assets, equipment orders, and documentation
• Liaise with third-party IT providers and assist the service desk
• Ensure adherence to IT procedures, best practices, and safety standards

What You’ll Bring

To thrive in this role, you’ll bring:

• IT qualification (completed or in progress) and a strong interest in technology
• Experience with Windows 11, Office 365, and common IT hardware and software
• Hands-on skills in troubleshooting and resolving technical issues
• Strong communication and teamwork abilities
• Ability to manage multiple priorities and work both independently and collaboratively
•  A proactive, organised, and solutions-focused approach
• Flexibility to provide occasional after-hours or remote support
• Current driver’s licence and willingness to travel domestically when required

Building a Diverse Workplace

In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!

How to Apply

To apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications.